Overview
Job Summary :
Passenger Service Agents III and IVs provide flight setup, passenger check-in, and flight close-out. They make public announcements and provide assistance for all customer inquiries, ticketing, reissuance and exchanges, mileage award ticketing, excess baggage fee collection, and coordinating passenger aircraft boarding / deplaning in the gate area.
This position requires completion of customer service and gate agent training. This position will report to the Director of Passenger and Cargo Services.
Responsibilities
Job Responsibilities :
Provide clear, concise, and courteous information for the traveling public.
Must be capable of operating loading bridges and aircraft doors.
Assist disembarking / embarking passengers and personal effects from aircraft.
Assist wheelchair vendor as needed (carry on / carry off / stretcher passengers and personal effects and any passenger requiring assistance).
Assess passenger’s needs and abilities to make use of the correct mobility equipment.
Carry and operate a radio / pager as required.
Assist special needs passengers / unaccompanied minors and personal effects to ensure a seamless / stress-free airport experience using all facilities at the port.
Monitor special needs passengers and personal effects in the gate area.
Must maintain a pleasant and professional demeanor at all times.
Operate paging and announcement systems at the gate and ticket counter as required.
Miscellaneous duties as assigned.
Qualifications
Minimum Qualifications :
Demonstrated high level of expertise in Windows based computer programs, , Excel, Word.
Previous customer service experience.
Public speaking skills.
Be at least 18 years of age.
Must be a citizen or show proof of right to work in the
High School graduate or GED.
Must possess excellent communication skills.
Ability to lift 50 pounds comfortably.
Ability to stand for long periods of time.
Able to fluently read, write, speak, and understand English.
Friendly and outgoing personality.
Ability to work under stressful situations and tight time constraints in a fast-paced environment.
Flight crew and customer relationship skills a must.
Must present a clean and neat work area to our customers.
Attention to detail.
Self-motivated, team player.
Required to work nights, weekends, holidays, and varying schedules.
Be well-groomed and follow uniform policy certain contracts do not allow facial piercings, any visible tattoos, and / or vibrant colored hair.
Successfully complete a background investigation, including FBI fingerprints, criminal history, and pre-employment drug test.
Preferred Qualifications :
Valid driver’s license.
Proficiency in German language or a second language an asset.
Previous ticket counter or airline operations experience.
Physical Demands :
The PSA III AND IVs may occasionally lift or move up to 70 pounds with assistance and may more frequently lift or regularly lift or move up to 50 pounds.
The PSA III AND IVs is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand and walk.
The PSA III AND IVs may also be required to climb, sit, and balance.
While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
The agent is frequently required to climb stairs, bend at the waist, kneel, crouch, or stoop. Specific vision abilities required by this job include close vision and color vision.
The PSA III AND IVs are occasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day.
During aircraft arrival, the PSA III AND IVs will be exposed to a high noise environment for a short period of time. Hearing protection is required and provided.
Fair Labor Standards Act Status : Nonexempt or hourly.
The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description.
This description does not constitute a written or implied contract of employment. All employees are expected to work varying hours of compensated overtime to accomplish various duties.
To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands.
Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.
Job : Transportation, Logistics & Cargo Handlers
Travel : None
Organization : Pegasus Aviation Services
Clearance : Not Applicable
Work Type : On-Site
Remote : No
ReqID : 2024-11746
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