Senior Salesforce Administrator

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary

The Sr. Salesforce Administrator will report to the Software Engineering Manager position and will be integral to the Internal Applications Team.

We seek an experienced Senior Salesforce Administrator to manage and maintain our Salesforce instance. The ideal candidate will be responsible for optimizing and enhancing our Salesforce platform to meet the evolving needs of our business.

As a Senior Salesforce Administrator, you will work with the Salesforce team to design, develop, test, and deploy new Salesforce features and functionality.

You will also ensure data integrity, security, and user adoption.

Responsibilities :

Manage and maintain our Salesforce instance, including but not limited to managing users, data, workflows, and integrations.

Lead the implementation of new Salesforce features and functionality

Develop and maintain custom reports, dashboards, and workflows to support business processes

Manage the data import and export processes

Provide day-to-day end-user support, troubleshooting, and training

Monitor and maintain data quality and ensure data integrity

Perform regular Salesforce administration tasks such as user management, security management, and system maintenance

Collaborate with cross-functional teams to identify and implement process improvements

Create and maintain documentation for Salesforce processes, procedures, and best practices

May perform unit testing, integration testing, and performance testing of new application functionality and assist with its implementation as part of the regular release cadence

Use root cause analysis and troubleshooting skills to resolve issues.

Skills :

SME level in the ability to administer Salesforce Service, Sales, and Marketing Cloud in the areas of User Management, General Salesforce support, Security Management, Data Management, and Process Automation

Including but not limited to :

Lightning app builder

Reports / Dashboards

Email management

Validation rules

Field and Data Management

Flows

Workflow Rules

List Views

Data Security, Profiles, Roles, Permission sets, and set groups

Proficient DevOps knowledge and knowledge of methodologies to deploy / release Salesforce changes into a production system.

Working knowledge of Salesforce integration types, especially APIs and Connected Apps

Expert in the implementation of 3rd party products to support Salesforce

Knowledge of the organizational structure, business processes, and culture to help build relationships with key groups

Ability to concisely communicate with any level of business representatives

Desire to be the voice of the user in communicating with management

Analytical skills to respond to requested changes and identify customizations

Demonstrated organizational and project management skills

Ability to understand how organizational changes and system changes affect each other

Requirements

Bachelor's degree in computer science, engineering, or a related field

Minimum of 5 years of experience as a Salesforce Administrator, preferably in a senior role

Salesforce Administrator and Advanced Administrator certification is required, and additional Salesforce certifications are preferred

Strong understanding of Salesforce best practices and data management principles

Experience with data modeling, report development, and custom development in Salesforce

Knowledge of Apex, Visualforce, and Lightning components

Strong analytical, problem-solving, and communication skills

Ability to work independently and manage multiple projects simultaneously

Experience with Salesforce integrations and third-party applications is a plus

Ability to synthesize and interpret technical data

Self-motivated, with high productivity and creative problem-solving skills

Ability to prioritize and manage multiple tasks with competing deadlines

Must have an attention to detail and a commitment to quality

Ability to communicate technical issues to non-technical audiences

Excellent communication and interpersonal skills, including the ability to build and maintain positive working relationships with team members, internal customers, high-level staff, and external vendors