Qualifications :
- Bachelor's degree in information systems or IT related discipline preferred.
- 8 years of experience in a Desktop Engineering role is required.
- Must have prior C suite support.
- Proven experience handling software deployments and patches in multi-thousand endpoint environment comprised of Windows 10 and Mac OSX.
- Prior experience utilizing End Point Management solutions.
- Knowledge of network security practices and anti-virus programs
- Extensive knowledge troubleshooting PC hardware, software and peripherals
- Proven experience creating, maintaining and updating Group Policy objects
- Strong knowledge and support of Microsoft Office 365 applications.
- Prior experience creating and maintaining Active Directory user accounts and 0365 user mailboxes.
- Experience maintaining hardware and software asset management systems
- Prior experience managing technology projects and deployments.
- Exposure to PC virtualization technology preferred.
- Ability to think strategically and deal effectively with competing priorities and demands
- Strong problem solving and analytical skills
- Excellent communication skills with the ability to deal with stakeholders at all levels
- Comfortable in a fast-paced, growth-oriented culture.
- Knowledge of new and emerging enterprise technologies (ex : Intune, Windows Analytics, Autopilot)
- Experience with ServiceNow ticketing system.
- Experience providing Virtual Private Network (VPN) client support.
- Experience supporting A / V equipment (highly desired).
- Experience with Citrix (highly desired).
- Understanding of financial applications preferred, Bloomberg, Factset, etc.
- Experience with security, disk encryption, and anti-virus products.
- Competent with Zoom Video Conferencing, MS Teams, and WebEx Web Conferencing.
- Experience in the banking industry is a plus.
- Must have clean driving record and valid DL.
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