Status Neutral Non-Medical Case Manager

Internal Number : 359697

Non-Medical Case Management (80%) :

Housing Navigation-

• Assess new and existing clients for housing situation, stability, and access
• Ensure YAP client housing data is up-to-date in multiple databases
• Work with YAP clients as needed on a short term basis to investigate and address issues related to housing
• Provide direct assistance to clients to obtain or maintain housing or shelter through local community based, county, state and / or federal agencies, including : short term shelter, temporary housing programs, section 8, and coordinated entry
• Respond to client and social service provider inquiries to coordinate housing benefits applications and issues
• Establish and maintain expert knowledge of housing benefits, concerns, and resources
• Provide and coordinate education related to independent living skills
• Other duties related to the role as assigned.

Employment and Finance Navigation-

• Assess new and existing clients employment, income, and budget
• Ensure YAP client income data is up-to-date in internal databases and with external programs
• Provide short term assistance to clients to obtain or maintain employment through local community based agencies, independent companies, and / or outside programs
• Establish and maintain expert knowledge of employment resources

Benefits Review and Consultation-

• Provide direct assistance to clients to obtain health care benefits through county, state and federal agencies, including MNsure, Program HH (ADAP), and financial assistance programs
• Respond to client and social service provider inquiries to coordinate healthcare and financial benefits applications and issues
• Provide training and educational support for YAP clients, staff, and other service providers as necessary
• Establish and maintain expert knowledge of HIV and HIV-related benefits concerns and resources, including knowledge of public and private health care benefits
• Other duties related to the role as assigned.

Program Recruitment and Referrals-

• Review YAP client load regularly for potential recruitment into program
• Consult with other YAP staff to ensure clients are receiving up to date information on the availability of housing programs
• Receive and respond to internal referrals from other YAP programs and staff in a timely manner
• Participate in agency general intake, providing referrals to appropriate YAP programs based on client need
• Generate and maintain a list of available housing opportunities and programs
• Provide appropriate and timely external referrals to client-centered best fit resources

Monitoring, Evaluation, and Scholarship-

Evaluate program for quarterly reports, writing program narratives and analyzing data for submission to grant agencies

Administrative Tasks (for all above responsibilities) (5%) :

Program Development and Management-

• Data entry into state reporting documents, and internal reporting forms
• Participation in weekly staff consultations and supervision from the Executive Director
• Assist with quarterly reporting to grantors and other funders
• Maintain YAP Facebook, Instagram, Twitter, and other social media sites
• Track gift cards and financial instruments used in programs
• Comply with service standards outlined by HRSA

Community Engagement and Health Professions Learner Education (10%) :

• Identify and build relationships with individuals and agencies that could benefit from YAP services and knowledge (and vice-versa)
• Collaborate with community agencies with similar grants / goals and priority populations to promote a coordinated community response
• Plan and coordinate (with YAP staff and other community agencies) to present events, including : Youth Pride, Q-Quest, Queer Prom, and the annual All-Provider Meeting

Professional Development and Continuing Education (5%) :

• Attend training, such as : required MNSure Navigator certification, relevant HIV trainings and conferences, and at twelve yearly hours of additional training
• Maintain knowledge of (and attend training on) : resources available to target populations, HIV education / counseling best practices, and motivational interviewing strategies

All required qualifications must be documented on application materials

Required Qualifications :

• BA / BS or a combination of related education and experience to equal at least four years. Years of experience to include experience working with youth or people living with HIV
• Must pass criminal and driving record checks
• Must use personal vehicle for client transportation and maintain comprehensive insurance

Preferred Qualifications :

• Ability to work flexible hours including some weekends and evenings
• Excellent organizational skills
• Ability to work with a diverse team
• Cultural responsiveness while working with multicultural, low-income individuals and families.
• Understand and adhere to all organizational policies regarding informed consent, privacy and confidentiality
• Excellent communication and assessment skills

Other-

This individual is to reflect YAPâ™s philosophy, which places equal value on the individuals, families, and communities we serve regardless of age, income, race, disability (including HIV / AIDS), gender identity and sexual orientation.