Supervisor, Client Operations

Job Description

Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including : Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance.

We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working.

We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Starcom from our competitors, and provide a critical foundation to new hires within the company, prior to potential rotations to other practice areas.

Responsibilities :

• Connect with Strategy and Investment peers on account-specific requests
• Oversee & manage Financial tasks : Centralizing buy authorizationsCompiling ordered vs. approved reportsPreparing billing and budget documentsAnswering internal & client questions related to media billing and budgets
• Ensure compliance for tasks such as : Managing client-specific billing proceduresProduct codes and other systems work
• Create / enforce workflows & processes such as : Billing verification process project management
• Ensure accuracy of data pulls from various systems (Media Tools)
• Compile, or guide team members in compiling, client-specific reporting (e.g. publisher spend, modeling data, diversity reporting)
• Offer administrative support, training and trouble-shooting for Media Tools and other agency systems
• Provide support on new business pitches, as needed
• Manage, train and mentor junior team members

What you’re like :

• Able to balance numerous, simultaneous work streams
• Aligned with taking the time to teach others how to do something vs. doing it for them
• Motivated to ensure a competent team, who has fun while achieving accomplishments
• Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
• Good at building relationships a creative problem solver, a customer service expert, a great team player.
• A strong communicator able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike.
• Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.

Qualifications

• Bachelor’s Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related.
• Proficiency in making progress / completing work, even with overlapping deadlines
• An individual who equally cares about his / her own career as well as the Associates
• The ability to rock the Microsoft Office suite, particularly PPT and XLS (where filtering, pivoting, and charts and graphs building are key)
• Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
• Experience developing and presenting your thoughts and ideas.
30+ days ago