Interim Executive Director

Company Overview : Established in 2021, Trustwell Living is a senior living company that combines over 160 years of collective experience from its leadership team to deliver compassionate care and exceed customer expectations.

With a commitment to creating a culture of trust, compassion, integrity, and respect, Trustwell Living has successfully facilitated senior living communities nationwide.

Our focus extends beyond residents to include transparent communication and robust support for families, ensuring peace of mind through 24-hour access to care plans, medical information, and more.

Trustwell Living invites families and friends to actively engage in community life, fostering a sense of belonging and support.

Discover the holistic approach to care at Trustwell Living, where family caring for family is at the heart of our mission.

Position Overview : The Interim Executive Director is responsible for day-to-day operations of the community. Assures compliance with all laws, rules, regulations, policies, and procedures.

Oversight of property management, Employee Partner administration, and provision of Resident services. Promotes the company’s mission and philosophy.

POSITION RESPONSIBILITIES :

A. Resident Services

• Assures implementation of policies and procedures relating to Resident care.
• Supervises and assists in provision of all Resident services, including the coordination of those provided by independently contracted ancillary health care providers as requested by Residents and families.
• Conducts assessments, negotiates service plans, develops service schedules, and updates service information as indicates by Resident need.
• Ensures that Residents are appropriately assessed on a timely basis and charged in accordance with that assessment.
• Assists Residents to participate in self-governance activity through Resident council and committee meetings.
• Acts as an advocate for Residents and maintains communication with designated agents as requested and required.
• Assures quality of Resident services.
• Assures a high degree of customer satisfaction at residence. Promptly investigates complaints and reports findings and appropriate recommendation to the President of SSL Management Company.

Ensures follow-up communication occurs to complainant and that substantiated complaints are resolved to reasonable satisfaction of complainant.

• Ensures compliance with all rules and regulations related to Resident care (i.e., HIPAA, State Regulations and OSHA, etc.).
• Maintains a professional demeanor with all Residents and their loved ones.

B. Employee Partner Administration

• Recruits, interviews, hires, supervises, evaluates, and disciplines community Employee Partners.
• Assures the availability of qualified, appropriately trained community Employee Partners.
• Supervises and assists in orientation and training of community Employee Partners.
• Coordinates and assists in administration of wages / benefits for community Employee Partners, assures accuracy of Employee Partner records and approves payment for work performed.
• Assures Employee Partners’ adherence to all policies and procedures, all work, safety, and administrative rules.
• Ensures compliance with all rules and regulations related to Employee Partners (i.e., OSHA, Wage & Hours, FMLA, etc.).
• Promotes the company’s mission and philosophy.
• Maintains a professional demeanor with all Employee Partners.

C. Sales / Marketing

• Develops and implements sales / marketing plans with Sales Team to accomplish occupancy targets.
• Develops and maintains a favorable public image; participates in community organizations for the promotion of the community and Trustwell Living.
• Provides external marketing efforts on a weekly basis.
• Meets sales / marketing goals or adjusts sales plans accordingly to accomplish occupancy targets.

D. Property Management

Coordinates community, Resident units, common areas, and adjacent grounds with Maintenance Director.

E. Financial Responsibility

• Operates with resources provided, assures income and expenses are controlled using annual budget projections.
• Assures all financial records are properly maintained.
• Participates in the development of an annual budget.
• Assures that Resident invoices are delivered, and the residence’s accounts receivables are collected on a timely, consistent basis.

F. Administrative Responsibility

• Administrates, coordinates, and directs all activities in accordance with policies and procedures.
• Assures safety and security of community’s contents and inhabitants (Residents, Employee Partners, and visitors).
• Assures proper use of equipment / supplies.
• Maintains and provides all data as requested, required.
• Will be on call; arranges appropriate coverage when absent from community or unavailable to respond to emergencies.
• Performs other duties as assigned or required.
• Assures that adverse findings by company Quality reviews or state surveyors are promptly corrected and remain in compliance.

EMPLOYMENT REQUIREMENTS :

• Effective supervisory skills.
• Ability to communicate and work with all levels of the company’s Employee Partners effectively.
• Ability to recognize and communicate problems appropriately.
• Ability to relate to the public, Residents, families, Employee Partners, and other professionals appropriately.
• Ability to maintain accurate records and provide information as requested and required.
• Ability to communicate proficiently in English, verbally and in writing.
• Ability to work flexible hours to meet requirements of the job and be on call.
• Ability to lift up to 50 pounds, 30 pounds regularly.
• Maintains car in good working order, current driver’s license in good standing and auto insurance meeting company minimums is current.
• CPR certified.
• Ability to teach / train others effectively.

TRAINING AND EXPERIENCE :

Experience in managing a program or community for older adults preferred. One year of supervisory experience required. Knowledge of an interest in working with older adults required.

Holds a current CPR Certificate or can obtain a CPR Certificate within 90 days of being hired.

EDUCATION :

High school diploma required. College credits or degree preferred or sufficient education to satisfy state experience requirement.

Maintain CPR / First Aid Certification. Attendance at mandatory in-service training. Meet continuing education requirements on job classification and position.

Join us in making a meaningful difference in the lives of seniors and their families. Apply now to become a key leader in our mission-driven organization! We offer a competitive salary based on experience as well as a complete benefit package.

We are an equal opportunity employer and prohibit discrimination based on age, color, disability, national origin, race, religion, sex, veteran status, and any other legally protected class in accordance to applicable federal, state and local laws.

Employment is subject to verification of pre-employment drug-screening and background investigation.