Peer Support Specialist II (NYSUT) - Remote (Multiple Vacancies)

Posting Summary

Rutgers The State University is seeking a Peer Support Specialist II in the New York State United Teachers (NYSUT) within Rutgers University Behavioral Healthcare.

The Peer Support Specialist II performs functions in support of the Unit’s mission providing person centered, culturally competent, and consumer friendly services to individuals who contact the Call Center.

Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller or consumer, and responds by offering peer support and appropriate referrals and dispositions.

Among the key duties of this position are the following :

• As part of the Call Center team, interacts with the supervisor regarding duties and assignments for each shift.
• Provides customer friendly services, taking initiative in engaging individuals served in an empathic and concerned manner.
• Develops and maintains a peer to peer relationship with individuals served so that he / she can identify emotional, psychiatric or behavioral changes with may require further support.
• Utilizes own experiences as a vehicle to connect and establish rapport and relationship building with individual served.
• Promptly responds to all service requests.
• Responds to referrals, inquiries, and other contacts with professionals, outside agencies, and other parties in a professional and cordial manner.
• Takes the initiative to identify the needs of the individual served, using language and tone which communicates respect for the individual.

Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Nonexempt Grade 1875 Position Salary Annual Minimum Salary 25.

550 Annual Mid Range Salary 26.050 Annual Maximum Salary 26.830 Standard Hours 40.00 Union Description Teamsters, Local 97 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .

Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience

• Bachelor’s Degree in education, counseling or healthcare field preferred.
• May be substituted with five (5) years of lived experience in the New York State public school system.

Certifications / Licenses

Must possess a valid driver’s license or alternate means of transportation.

Required Knowledge, Skills, and Abilities

• Must be available to work some evenings and weekends.
• Demonstrated ability to use a computer to record services and other basic office functions.
• Demonstrated ability to work independently and as a member of a team.

Preferred Qualifications Some counseling experience or training preferred. Equipment Utilized Physical Demands and Work Environment PHYSICAL DEMANDS :

• Ability to speak clearly and write proficiently. Hearing is essential.
• The ability to focus on the task at hand despite numerous interruptions.
• Must be able to sit for extended periods of time and document into an electronic contact record.
• May be required to lift up to 20lbs.

WORK ENVIRONMENT :

• Handles phone requests under time and decision-making pressure.
• Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.
• Handles emergency or crisis situations.

Special Conditions

• Travel may be required.
30+ days ago