Quality Assurance Officer

General Description

Responsible for performing quality assurance IAM responsibilities for our Puerto Rico third party vendor. Your role will be responsible to define, implement and operationalize assessments for IAM tasks.

Analyzing the current state of IAM processes and identifies deficiencies or inefficiencies in current processes, data, and / or systems and recommends changes or improvements.

Conducts system testing to identify flaws and guarantee accuracy / performance.

Essential Duties and Responsibilities

Perform secondary quality assurance, for joiner, mover, leaver processes. Rigorous testing required to guarantee compliance of Information Technology General Controls and standards.

Perform secondary quality assurance for access provisioning to detect over permission cases and prevent non-compliance with the Principal of Least Privilege.

Perform secondary quality assurance for user and access certifications, effectively identifying potential human errors, inaccuracies, and bugs.

Understands and supports the IAM general controls.

Creates test cases and run those tests to ultimately report success or failure. (Upgrades, workflows, reports)

Reports and defines defects found during testing.

Must record the methodology, procedures, and findings in written format.

Play critical role to support the closure and prevention of deficiencies.

Supports the prevention and detection of deficiencies, conducts self-assessments, automated assessments, and resolution of identified issues.

Timely support for internal and external audit requests and complies with appropriate remediation as required.

Understands the principal of least privilege, RBAC, segregation of duties, policy, regulatory requirements, and standards.

Collaborate with staff / management from various departments to communicate quality assurance results and potential issues.

Education

Bachelor's Degree in Computer Engineering or Computer ScienceBachelor's Degree from an accredited University / College in Information Systems or related fields

Experience

Two (2) years of related experience in : IT / Cyber, Audit / GRC areas (risk management, control, compliance) within the financial or consultancy industries.

Certifications / Licenses

The following certifications and / or licenses are not required but, desirable Certifications and licenses preferable CISA, CISM, CRISC and CISSP.

Knowledge, Skills and Abilities

Strong business acumen : ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests.

Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the business's management.

Communication skills : effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients.

Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills.

Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.

• Analytical skills : Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments.
• Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles;

Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

Problem Solving : Identifies and resolves problems in a timely manner; Develops alternative solutions.

Knowledge, Skills and Abilities (cont.)

Strong technical acumen : knowledge of IAM Governance, AML, BSA, Cyber Security, Information Security and Information Technology concepts.

Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.

Project Management : Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly.

Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change.

Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports.

Must demonstrate leadership, logic, and reasoning skills.

Operational / Regulations Processes : Knowledge on budget administration, resources allocation, organization’s policies, and regulations.

Ability to establish, conduct and track operational processes properly.

Computer and technological skills : Proficient in MS Office 365. Experience with data management tools such as Power Pivot, Power BI, among others is desired.

Ability to achieve results by providing innovative ways of working with operational and technological considerations. Knowledge of computer flow charts and of programming logic and codes

Region Locations

Puerto Rico

Work Schedule

Hybrid

Values

Passion for PeopleSucceed TogetherOwn Every MomentBuild the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position.

The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important : The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us at asesorialaboral@. This email inbox is monitored for such types of requests only.

All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodations.

Any other correspondence will not receive a response. As a leading financial institution in the communities we serve, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and / or natural disasters.

Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances.

By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights. . Popular is an Equal Opportunity Employer Learn more about us at and keep updated with our latest job postings at .

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