Recruitment and Communications Specialist (Communications Generalist)

Department

SCHOOL OF SOCIAL WORK (IN-SOCW-IUINA)

Department Information

The Indiana University School of Social Work (IUSSW), founded in 1911, is a university-wide system school that has offered accredited MSW and BSW Programs since 1923 and 1975 respectively.

The School is headquartered in Indianapolis at Indiana University Indianapolis (IUI) with programs on 7 IU campuses. IUSSW enrolls approximately 1,800 students across programs (PhD, MSW, BSW) and campuses.

Guided by an authentic commitment to diversity, equity, and inclusion, the IUSSW is nationally and internationally recognized for educating leaders of tomorrow through community-engaged practice, research, and partnerships to positively impact individuals and society.

For more information, visit our website.

Job Summary

Department-Specific Responsibilities

• Serves as the primary contact for potential student inquiries at the Indiana University School of Social Work (IUSSW) statewide.
• Works with the Director of Recruitment to implement email communications and marketing initiatives in order to achieve overall enrollment goals.
• Performs professional communications activities in support of the school's communications operations. Areas of focus may include writing and editing communications, multimedia, creating educational materials, maintaining social media and web content, or generating promotional material.
• Ensures that all student data is entered into our (CRM) Customer Relationship Management database.
• Assists in the development, implementation, and scheduling of marketing and recruitment strategies.
• Assists with walk-in students, tours, and class shadow requests for IUI.

General Responsibilities

Independently creates basic communications for print and e-distribution on behalf of department or functional area within department and in support of departmental goals and objectives;

communications may be interdepartmental; staff, faculty, or student-focused; or external.

• Responds to inquiries and requests from potential students with exceptional customer service and explains policies, procedures, and context of communications.
• Manages relationships with various internal and external stakeholders and creates communications coverage for relevant initiatives, events, and programs.
• Prepares communications timelines and shares progress of communications toward relevant deadlines with manager, team members, and other relevant constituents.
• Regularly monitors relevant social media and news sites; researches relevant subject matter to increase knowledge in area(s) of specialty.
• Utilizes various communications software programs and delivers communications in multiple formats to a variety of audiences.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience.

Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

Bachelor's degree in communications, journalism, English, public relations, or related field.

WORK EXPERIENCE

Preferred

• 1 year of experience in relevant field.
• Experience in a higher education institution.
• Experience working with complex organizations.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.

Preferred

• Excellent customer service skills.
• Demonstrates knowledge of Salesforce Marketing Cloud or similar email marketing platform.
• Demonstrates understanding of the social work profession or other human / behavioral science-related fields.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment.

The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indianapolis, Indiana

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level : Core

FLSA : Exempt

Job Function : Marketing & Communications

Job Family : Communications Generalist

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications.

Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status.

Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX.

Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.

See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online.

You may also request a physical copy by emailing IU Public Safety at

[email protected]

or by visiting IUPD.

Contact Us

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Telephone : 812-856-1234

812-856-1234