SMASHBURGER
Director of Operations
Our first Smashburger restaurantopened in 2007 with one single notion in mind; to serve a better burger ! Better burgers takes better service, support and teamwork.
That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.
We just build better . BetterBurgers. Better Teams. Better Experiences.
Better Benefits : Build a better experiencework & lifestyle!
- Quarterly Bonus
- Cell phone allowance
- Medical, Dental and Vision Options*
- Paid time off vacation and sick*
- 401K match (21 and older)
- One free meal per day
- Flexible schedules in a fun, familyfriendly, team environment
- Employee Assistance Program
- Fast track for career opportunities
- Eligibility based offof time in position and average hours worked
Director Of Operations Responsibilities
The Director ofOperations reports to the Sr. Director of Operations and is the primary supportfor the management teams in designated markets of primarily corporaterestaurant locations.
This role is focused on building restaurant sales andtraffic while delivering a Gold Standard experience for both Smashburger guestsand employees.
- Manageperformance of multiple Restaurant General Managers (RGM), Restaurant Managers(RM) and Restaurant Supervisors (RS) for 6-10 restaurants in various marketswhich could include both corporate and franchise
- Promote a fun andpositive work environment by being available and visiting restaurants indesignated markets an average of four to six days a week
- Hire &Develop teams to continuously improve processes and procedures
- Manage theeffectiveness of people focused processes and systems
- Deliver timelyperformance feedback to team members at all levels
- Engage in talentreview and performance conversations for all RGM / RM / RS in their respectivemarkets
- Build talentbenches by conducting both internal and external interviews
- Support trainingand development plans for managers at all levels
- Guest Experiences(NPS, OSAT, loyalty rewards, guest complaints)
- Trainingcompletions
- Actual laborreporting (time clock accuracy and overtime)
- Review weeklyschedules and staffing needs for the markets
- Review weeklyInventory reporting for the markets and coach as needed
- Consistentlycheck critical processes during routine restaurant visits (CMBS Check Ins) anddeliver feedback to the restaurant team
- Manage the guestexperience metrics (NPS and OSAT) and resolve all guest complaints within 24hours of the incident through use of Medallia
- Facilitate aminimum of two FSC audits per market each quarter
- Corporaterestaurants : monitor daily deposit tracking
- ManageDistribution Center processes and communications for the market
- Shortages
- Credits
- Auto shipments
- Routinely reportbusiness related expenses
- Participate inthe market bench plan call with Recruiting, Human Resources Business Partners(HRBP) and Training
- Weekly conferencecalls with SDO and the RGM to review previous week and goals for upcoming week
- Maintainresponsibility for financial performance directly impacting markets restaurantoperations
- Coach on thefinancial analysis of individual restaurants as needed
- Makerecommendations for improvements
- Support budgetplanning and routine reviews
- Analyze trendsand actual data to assess and improve restaurant level performance
- Manage the localstore marketing for the market
- Drive guesttraffic utilizing both internal and external incentive programs
Directorof Operations Requirements
5 years multi-unitexperience in restaurants
Must be based in Metro Boston area
- Must have validdriver’s license
- Must successfullycomplete Smashburger training program
- Flexible to worknights, weekends, and holidays; must be on call to respond to managerinquiries, employee concerns, emergency situations, etc.
- Follow Smashburger uniform standards
- Ability to follow all guidelines and procedures set forthby Smashburger, local, state, and federal employment regulations
- Must be able totravel 80-85% within your markets and occasionally outside of your markets
- Possess strongcommunication skills, both written and verbal, to effectively communicate withrestaurant management, front line employees and corporate support teams
- People managementskills to effectively select, assess, coach / counsel, develop, motivate, andlead restaurant teams
- Excellentattention to detail
- Proven timemanagement, consistency, and organizational skills
- Highly motivated,self-directed, and results driven
- Experience in allaspects of new restaurant openings
- Physical abilityto stand for extended periods of time and to move and lift boxes of food / supplies up to 50 lbs.
- Ability to workin high temperature
Director of Regional Operations
We are seeking a Director of Regional Operations to join our team in Braintree, Massachusetts. Minimum of 5 years management experience of team of 7 or more people. This role is an integral part of our operations team and plays a key role in upholding our commitment to delivering exceptional service...
Director Of Administration And Business Operations - The Fletcher School
The Director of Administration and Business Operations works closely with the Executive Associate Dean (EAD) on the development and implementation of strategies, policies, and procedures and the School's administrative areas for which the individual holds responsibility. Acts as primary point of con...
Director Of Operations
Are you a hands-on technical leader with a passion for cloud operations and expertise in the latest cloud technologies? Do you excel in fast-paced environments where uptime and efficiency are crucial? Are you someone who not only understands but actively works with cutting-edge advancements in autom...
ASSOCIATE DIRECTOR, OPERATIONS & PLANNING, School of Public Health, Office of the Dean
ASSOCIATE DIRECTOR, OPERATIONS & PLANNING, School of Public Health, Office of the Dean. The Associate Director of Operations and Planning plays a crucial role in the School of Public Health by overseeing the management of school-wide data, tracking key initiatives, and supporting the schools strateg...
Deputy Director of Paratransit Operations
The Deputy Director of Paratransit Operations reports to the Director of Paratransit Operations and will supervise a growing team that is responsible for overseeing daily operations and monitoring contractual compliance. Have a satisfactory work record for the two (2) years immediately prior to the ...
Director of Foot and Ankle Operations
The Leader of Foot & Ankle Operations is responsible for the creation and implementation of a world class supply chain strategy. Ownership of the creation and execution of the cycle count process. At least 8 years of Operations management experience with a strong preference for 10+ years. Working th...
Director of Operations (Hybrid) Massachusetts Advocates for Children
Reporting directly to the Executive Director, the Director of Operations is a key leadership position that plays a pivotal role in the success of the organization. In this role, the Director of Operations will manage the Office Manager, ensuring efficient administrative processes and a well-function...
Regional Director of Operations
The Regional Director of Operations leads the Treatment Center Directors in their efforts to manage a diverse team of nurses, counselors, and auxiliary staff to understand the needs of patients undergoing treatment for opioid addiction while maintaining responsibility for daily operations and perfor...
Director of Clinical Operations
Title: Director of Clinical Operations. The Director of Clinical Operations will be responsible for:. The Director of Clinical Operations should have the following qualifications:. If you are interested in the Director of Clinical Operations role, please don't hesitate to apply. ...
Director of Operations - F1 Arcade Boston Seaport
To thrive in the role of Director of Operations at F1 Arcade, you'll need a proven track record of excellence in high-volume ($10MM+) restaurant or entertainment management, ideally spanning over three years. Picture this: the roar of high-speed engines, the thrill of competition, and the aroma of g...