Role Overview :
The Start-Up & Support Lead will engage with key Account stakeholders and clients for new logos, renewals, and selected migrations to implement corporate billing and invoicing processes using DXC tools.
Key Responsibilities :
- Provide expertise in invoicing, billing, and DXC corporate billing tools.
- Analyze DXC contractual billing requirements including pricing, SLAs, PO requirements, and invoicing.
- Collaborate with DXC teams and clients to deliver compliant billing solutions.
- Identify source systems for capturing billing information; confirm business rules and data elements.
- Ensure data quality and integrity to minimize revenue leakage and client dissatisfaction.
- Engage subject matter experts (Tax, Legal, etc.) as needed.
- Design and deliver monthly invoice creation, review, and issuance processes.
- Implement corporate billing tools (ERP, Atlas, GBRT, etc.).
- Document business requirements for billing automation; collaborate on building and implementing solutions.
- Create and deploy account handbooks detailing invoice processes.
- Support ongoing maintenance and updates of the billing solution.
- Ensure compliance with company policies and business process requirements.
Skills and Knowledge :
- Strong data and technical analysis skills.
- Project management, order management, invoicing, and CRM experience.
- Ability to interpret contracts and identify necessary billing information.
- Financial and accounting skills, with business acumen.
- Adaptability to shifting priorities and multiple accounts.
- Proficiency in Microsoft Office 365 (Excel, Word, PowerPoint).
- High attention to detail and strong communication skills.
- Must be a USA citizen and resident with necessary security clearance.
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