Client Support Specialist

VirtualVocations
Hamilton, New Jersey, United States
Full-time

A company is looking for a Client Support Specialist to assist clients with day-to-day questions using their software.Key ResponsibilitiesProvide expert support on the company's tools and processes via live chat, email, and video callsInvestigate and report potential bugs, collaborating with the Client Success TeamAdvocate for clients by communicating their needs and experiences to internal teamsRequired Qualifications2-3 years of support experienceFamiliarity with PC and Mac systemsBasic technical troubleshooting skillsExperience in live channel support, including chat-based supportKnowledge of EOS is a plus

9 days ago
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