Homeless Outreach Coordinator

The City of Johnson City, Tennessee is accepting online applications for a Homeless Outreach Coordinator with the Police department.

Conducts outreach activities to persons who are experiencing homelessness, engaging individuals and assisting them in accessing housing, substance abuse treatment, and social services;

does related work as required. The Homeless Outreach Coordinator conducts outreach activities to persons who are experiencing homelessness and may be located in encampments, on the street, places not meant for human habitation, meal programs, and day centers.

The focus of this work is to establish relationships with multiple community agencies for supportive services and connect clients with resources to assist them in accessing housing and stabilizing their mental health, substance abuse, and primary health situations.

Essential functions of the Position :

• One-on-one contact with individuals on the streets, in encampments, and other places not intended for human habitation.
• Support individuals experiencing homelessness and living in the community through such activities as advocating on behalf of clients and / or supporting them to advocate for themselves, and collaboration and coordination of services with appropriate community agencies;
• Identify and conduct outreach in community-based resource centers such as Salvation Army, local churches, etc.;
• Ride along with the Johnson City Police Department to conduct team outreach;
• Regularly visit homeless service provider agencies to build relationships with agency staff and individuals experiencing homelessness;
• Develop and maintain excellent working relationships with community partners and work together to identify and improve processes that enhance services and outcomes for clients;
• Maintain electronic records, reports and statistics necessary for program functioning and evaluation;
• Provide limited support to the organization by writing / assisting with grants, grant and reports;
• Work a flexible schedule to meet the needs of the program and clients and to be responsive to changing environmental conditions which may impact homeless people;
• Demonstrate knowledge of Non-Violent Crisis Intervention or other similar program to safely engage individuals who may be mentally ill, abusing substances or otherwise confused , aggressive, or hostile;
• Make referrals or initiate services to address mental health, substance use disorder, disability, and housing issues when applicable;
• Collect and input into the Homeless Management Information System (HMIS) data and perform other duties as assigned.

Required Knowledge, Skills, and Abilities :

• Ability to be flexible and empathetic;
• Self-starter and ability to work independently with minimal supervision;
• Experience working with individuals who are homeless or those with multiple barriers to living independently and self-sufficiently;
• Proficiency with Microsoft programs, including Word, Excel, and database tools;
• Possess good written and oral communication skills;
• Acceptable Experience and Training : Minimum of a bachelor's degree in human services, Criminal Justice, Psychology, Counseling or other related emphasis with experience in counseling the homeless preferred;

or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Pre-employment physical drug screening and background check required.

EEO / AA

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