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Resident Experience Director

Resident Experience Director

True Connection CommunitiesPlano, TX, US
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Join True Connection Communities as a Resident Experience Director

The Resident Experience Director is responsible for developing and delivering daily diversified programs of individual and group activities that will enable each resident to engage in programs focused on 6 dimensions of wellness : spiritual / emotional, physical, intellectual, social connections, creative, and purposeful service activities within the community.

Job Purpose

The goal is to sustain and promote each resident's potential, happiness, and sense of usefulness to self and others, creating a fun and lively environment within the community. This position is also responsible for the resident, family, and friend referral program and collaborating with the sales team to promote an active resident lifestyle.

Company Overview

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity for all team members to make lasting connections with each other, residents, and resident's families in a profound and personal way.

Benefits

  • Medical / Dental / Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Paid Parental Leave, Short-term & Long-term Disability
  • Industry-leading PTO
  • Paid Holidays
  • 401k program; Including match
  • Tuition reimbursement
  • Staff development courses & free online training courses
  • Paid training
  • Bonus programs
  • Employee Assistance Program (EAP)
  • Employee / Resident Referral Bonuses

Duties And Responsibilities

  • Provides outstanding services to all residents, family members, responsible persons, and visitors.
  • Follows company policies, signature program guidelines, including TCC wide themed programming, and expectations when leading activities.
  • Develops and delivers full activity programs seven days a week including a minimum of 5 programs daily on the life enrichment calendar.
  • Utilizes calendar creation technology and encourages residents to access and interact with the digital calendar.
  • Directs scheduling and coordination with third-party vendors to ensure all third-party led programs are executed as scheduled.
  • Conducts / leads majority of programs in Independent Living.
  • Trains, supports, and instructs team members and volunteers to assist with activities as needed.
  • Plans, coordinates, and helps implement decorations for special events, seasons, and holidays.
  • Coordinates family functions and events, including quarterly family, friend, and resident referral events.
  • Plans and attends weekly excursions.
  • Manages needed supplies for planned activities.
  • Assists with transportation for activity outings and regularly scheduled group trips.
  • Works collaboratively with the Sales Team to plan, lead, and participate in quarterly large prospect events and monthly elevated prospect events.
  • Engages residents in planning and running resident-led programming based on resident need and interest.
  • Is responsible for the resident, family, and friend referral program including meeting community-specific lead generation and move-in goals for the referral program.
  • Qualifications

  • High school diploma or GED required.
  • Experienced in activity planning, preferably with seniors.
  • Excellent communication and time management skills.
  • Basic typing skills and computer knowledge to include familiarity with MS Word and other pertinent software.
  • Is creative, energetic, enthusiastic, patient, flexible, encouraging, and team-oriented.
  • Displays patience, tact, enthusiasm, and a cheerful disposition.
  • Possesses creative activity and organizational skills.
  • Mature, pleasant, friendly, and cheerful personality.
  • Must be able to be flexible in work schedule to accommodate special events and evening / weekend programs.
  • Valid state driver's license and clean driving record.
  • Working Conditions

    The Resident Experience Director works within the Senior Living Community, where there may be possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets.

    True Connection Communities is an Equal Employment Opportunity Employer M / F / D / V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

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    Resident Director • Plano, TX, US

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