Junior Network Voice Engineer

Position Overview :

• Performs support and solutions for Cisco and VoIP related systems.
• Supports Cisco voice telephony systems for calling and back office business units.
• Supports all aspects of the Cisco Webex Calling Dedicated Instance (Communications Manager, IM & Presence, Unity Connection, Expressway and Cisco Emergency Responder) Infrastructure and other relevant Cisco Products for Calling and Collaboration.
• Implementation of call routing, QoS, device pools, signaling protocols, dial-peers, and partition management
• Support, implement, and troubleshoot voice issues
• The working environment includes : 4, Cisco phones, 2, analog phones, and over 30 remote clinics with LAN / WAN connections to the main hospital campus.

Required Experience :

Experience with Cisco and third-party hospital and clinical systems' integrations with Cisco Webex Calling Dedicated Instance include Local Gateway integration to an on-prem phone system (NEC).

Experience with Cisco Webex Control Hub for configuration (adds, moves, changes, deletions), troubleshooting with Cisco TAC, monitoring of the Cisco UC applications.

• Hands-on experience in Cisco technologies such as Cisco UC Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco routing and switching with respect to voice traffic.
• Five or more years of experience supporting, troubleshooting, and developing Cisco Communications and networking technologies in many of the following :
• Cisco Unified Communications Manager / Call Manager
• Cisco Unity / Unity Connection
• Cisco Expressway for Mobile Remote Access
• Presence with Microsoft Teams and Cisco Webex App
• Experienced with performing root cause analysis, risk identification, and risk mitigation
• Experience in Cisco UCS servers hosting virtual servers for Cisco Webex Calling Dedicated Instance Enhanced Survivability Nodes.
• Experienced with ticketing and asset management such as ServiceNow or similar software
• Experience with Cisco UCS, VMware physical & virtual infrastructure
• 5 years IT network engineering support experience (Tier I Network infrastructure implementation and maintenance)
• Bachelor's degree in Computer Science, Engineering, or related discipline preferred or equivalent experience
• CCNA certification or higher required
• Experience working with multiple departments and managing multiple tasks concurrently

Required Skills :

Knowledge with protocols & technologies such as : H, SIP, RTP, PRI, MGCP, TCP / IP, TCP, UDP, SNMP, BGP, OSPF, DHCP, DNS, IPv4, Telnet, SSH, MPLS, VOIP, POE, etc.

Ability to support Cisco routers and switches running Cisco IOS, Catalyst IOS and Nexus IOS

• Expert experience with Cisco voice router and gateways for SIP trunks, analog stations, integrations via SIP trunks to applications, etc.
• Knowledge of Visio, SharePoint and other documentation applications
• Must possess strong analytical and problem-solving skills and be organized
• Should have a team oriented attitude, solid interpersonal skills and be self-driven
• Strong verbal and written communication skills, must be able to read and comprehend monitoring reports

Preferred Qualifications :

• Specialization in Voice or Collaboration - CCNP
• Three or more years of experience managing enterprise VoIP and Unified Communications systems

If hired, you will enjoy the following Eclaro Benefits :

• k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

Apply Now

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