Customer Support Trainer - Onsite

Job Description

Job Description

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.

Job Summary

The PrismHR Customer Support Trainer facilitates the successful utilization of our software platform by creating and delivering engaging training for both employees and customers.

This is accomplished through in-person live training, webinars, eLearning programs, and creation of other self-help materials

Responsibilities

• Master our core PrismHR software suite to facilitate organization-wide learning.
• Design and implement role-playing activities to enhance interpersonal skills such as negotiation, teamwork, and conflict management.
• Schedule and facilitate regular training sessions and ensure employees complete necessary training courses, including communication and troubleshooting skills.
• Work in tandem with managers, technical writers, and other key team members to
• foster a culture of continuous learning through on-the-job training at PrismHR.
• Create instructional materials, including courses, curriculum, articles / guides, and training manuals.
• Revamp existing content to reflect changes to the systems after product updates.
• Develop eLearning materials using Articulate 360.
• Upload eLearning materials to the Learning Management System (LMS) for easy access.

Additional Duties

• Create learning content for external customers, including user guides, video tutorials, FAQs, and other educational materials.
• Empower customers to resolve minor issues independently, leading to reduced support tickets and increased customer satisfaction.
• Promote product engagement and customer retention by ensuring customers are well-informed about our product features.
• Leverage digital tools and platforms to deliver content to customers in a remote role, allowing for a diverse range of content tailored to different learning preferences.

Qualifications

• Work experience as a Trainer, Content Creator, or similar role.
• 2+ years of experience with Articulate Storyline 360.
• Experience with PrismHR or other payroll systems is a plus.
• Experience in customer service positions is a plus.
• Knowledge of Learning Management Software (LMS).
• Familiarity with interactive learning activities.
• Excellent communication and presentation skills.
• Additional certification in training is a plus.
• Best practices and in-depth understanding of eLearning technology issues.
• Familiarity with multimedia formats and multimodal training methods.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training.

Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program / Affirmative Action Plan :

We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential.

At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone.

This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team.

Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy : For information about how we collect and use your personal information, please see our privacy statement available at https : / / www.

prismhr.com / about / privacy -policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR : taglobal@prismhr.

com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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