IT Assistant

Job Description

Job Description

JOB DESCRIPTION :

The IT Assistant is a support role, performing in-house and remote troubleshooting and deploying as a field resource as needed.

The IT Assistant will create high quality, professional customer service. Understanding and anticipating needs within the I.

T environment is paramount.

REQUIREMENTS AND QUALIFICATIONS :

• Bachelor’s Degree
• California Driver’s license and be insurable
• A+ Certification (901 / 902 series or later)
• Experience managing Microsoft Office & Office 365
• 2-3 Years of experience in IT Helpdesk
• Experience supporting Microsoft Exchange and Outlook environments
• Experience supporting remote access over broadband and Splashtop
• Experience deploying and managing Wireless Access Points
• Experience in managing and supporting audio / visual equipment
• Experience managing Windows 7 & Windows 8(.1), iOS, and Mac OS X (Bootcamped environment)

DUTIES AND RESPONSIBILITIES :

• Hands-on Helpdesk and Desktop support
• Provide Top Shelf customer service to all internal clients
• Coordinate efforts with 3rd party IT resources for local support outside Los Angeles
• Provide technical expertise and assistance for future IT projects
• Responsible for continuous Customer Service Improvement Planning
• Assist Director and Helpdesk Manager with various duties and projects
• Occasional travel required to dealerships (Beverly Hills, Westlake Village, San Diego)
• Deploy and configure desktop computers, laptops and cell phones
• Manage and support all audio / visual equipment
• Maintain a high level of professional personal appearance and conduct
• Perform other job-related duties as assigned by corporate management

PHYSICAL DEMANDS WORK ENVIRONMENT :

The physical demands described here are representative of those that must be met by an IT Assistant to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In order to perform the duties of this job, an employee is regularly required to :

Posture : prolonged sitting; regular walking; work standing; regular kneeling and squatting; regular bending and stooping;

regular pushing, pulling and twisting

Motion : reaching with hands and arms; stooping, kneeling, crouching or crawling; climbing or balancing; repetitive hand motion;

frequent keyboarding, including use of mouse; frequent grasping and squeezing; wrist flexion and extension

• Lift / Maneuver : frequently lift and / or move up to 50 pounds and occasionally up to 70 pounds
• Sight / Speech : specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus;

speak and communicate, both over the phone and in-person, with customers and fellow employee

• Mental : the mental characteristics necessary to competently perform this job include, but are not limited to, the occasional need to use instructing abilities, and imagination;
• memory; reading and writing ability; continuously be alert, precise, resourceful, and continually use problem solving skills;

requires concentration, creativity, and good judgment; ability to work with frequent interruptions; maintain emotional control under stress

BENEFITS :

• health, dental, and vision coverage
• life and disability benefits plans
• paid time off and vacation
• paid training; growth opportunities
• employee vehicle purchase plans
• discounts on products and services
• retirement saving 401K Plan
• long term job security

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.