About the Role
We are looking to hire a highly engaged Quality Health Navigator. This role will report to a Supervisor - Quality Care Improvement and enable us to continue to scale in the healthcare industry.
What You'll Do :
- Member outreach and schedule appointments for members with open care gaps
- Work on select Health Plans and work on performance of select population
- Scan medical records and potentially download records from providers' computer systems
- Maintain medical records in a systematic fashion
- Handle sensitive and private information relating to providers, members, business plans, strategies and other sensitive information
- Relay communication to department as needed
Qualifications :
- Minimum of Associate degree; Bachelor’s degree or equivalent years of experience preferred
- At least one (1) year of healthcare related experience
- Reliable transportation and willingness to travel between office locations and to provider sites as needed
- Ability to keep a high level of confidence and discretion when dealing with sensitive information
- Ability to prioritize and effectively multi-task
- Excellent organizational skills and strong attention to detail
- Excellent analytical critical reasoning
- Effective interpersonal / professional communication skills
- Excellent customer service skills
- Ability to work independently with limited supervision
- Ability to quickly adapt to various situations
- Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint,
- Proficiency in electronic calendaring
You are great for this role if :
- You have at least 1-3 years of IPA / MSO / HP experience, or general healthcare experience
- You are fluent in Mandarin / Cantonese
- You thrive in a fast-paced environment
- You are self-driven, a quick learner, patient, and able to work with people of different personalities
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