Engineer 3, Engineering Operations-9168

Make your mark at Comcast a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide.

Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love.

We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace.

Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work.

If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Job Description

• DUTIES : Drive issues through closure by engaging all appropriate resources; resolve software issues using ITIL Incident and Problem Management frameworks;
• write SQL queries to extract data from MySQL; monitor application performance using AppDynamics; build, test, and deploy Infrastructure as a Service (Iaas), Platform as a Service (PaaS), and Software as a Service (Saas) solutions within cloud platforms, including Pivotal Cloud Foundry, AWS, and Azure;
• monitor infrastructure and log analytics, and automate and create dashboards using Grafana; build dashboards using Kibana;
• create and close tickets using ServiceNow; document activities using Confluence; develop microservices and service-oriented architecture (SOA);
• perform change management and release management; lead technical bridges and provide troubleshooting direction; provide guidance and recommended solutions to complex technical issues;
• act as an advocate for Engineering Operations procedures, policies and processes; ensure projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering;
• create data and metric systems to track operational workflows; maintains records of results and feedback; analyze data and metrics, identifies problem areas and provides actionable insight to management;
• provide input to Engineering and vendors on defects and required enhancements; attain all relevant industry standard technical certifications;
• perform complex and routine maintenance tests for designated areas of engineering; identify, isolate and escalate issues to appropriate personnel;
• ensure that all maintenance is properly validated to minimize subscriber impact to (ideally) zero; contribute to design considerations for new products or architectural changes to existing products;

assist with or leads efforts to build new application infrastructure, coordinating efforts across teams; and analyze problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.

Position is eligible to work remotely one or more days per week, per company policy.

• REQUIREMENTS : Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering, or related technical field, and two (2) years of experience resolving software issues using ITIL Incident and Problem Management frameworks;
• writing SQL queries to extract data from MySQL; monitoring application performance using AppDynamics; building, testing, and deploying Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) solutions within cloud platforms, including Pivotal Cloud Foundry, AWS, and Azure;
• monitoring infrastructure and log analytics, and automating and creating dashboards using Grafana; building dashboards using Kibana;
• creating and closing tickets using ServiceNow; documenting activities using Confluence; and developing microservices and service-oriented architecture (SOA);

of which one (1) year of experience includes performing change management and release management.

Disclaimer : This information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details.