Patient Transport Dispatcher (2:00 PM-10:30 PM)

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission : the health and well-being of individuals and communities entrusted to our care.

By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years.

Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Performs clerical and clinical work covered by standing instructions that requires general knowledge of department or hospital procedures.

Also, transports patients around Parkland Health and outpatient clinics by wheelchair, stretcher, bed, or gurneys to ensure patient’s safety.

Dispatches patient transporters throughout the hospital as needed to provide consistent patient flow and throughput.

Minimum Specifications

Education

High school diploma / GED.

Experience

Must have (3) years of experience as a patient transporter preferably in a healthcare environment.

Equivalent Education and / or Experience

May have an equivalent combination of experience in lieu of education.

Certification / Registration / Licensure

Must have current CPR-Heart Saver course completion card within 90 days of hire and / or

placement from one of the following :

• American Heart Association
• American Red Cross Rescuer
• Must Have National Child Passenger Safety Certification within 1 year of hire.

Skills or Special Abilities

• Must be able to read and write.
• Must be able to demonstrate a proven track record of providing assistance, answering complaints

and expediting services.

Must have very strong interpersonal skills and the ability to represent Parkland in a positive

manner.

Must exhibit caring, service-oriented behaviors toward people encountered and be able to defuse

emotionally charged situations.

Must be able to apply sound judgement toward satisfying a variety of questions and problems

from patients and visitors.

• Must be able to follow both oral and written directions.
• Must be able to communicate effectively with patients, nurses, physicians and other hospital

personnel.

• Must have basic math skills.
• Must complete within 1 year of hire and / or placement a Preventative Back Injury & Proper Lift

Technique class and demonstrate proficiency.

• Must be proficient in internal application of Transport Tracking software.
• Must be able to rotate through dispatcher role for Transport Tracking.

Responsibilities

1. In coordination with the Patient Transport leadership dispatches assigned staff. Ability to train new employees, providing day-to-day job assistance, teaching, and coaching new transporters on Patient Transport policies and procedures, as well as Infection Control guidelines and Customer Relations skills.

Maintains daily workflow to ensure lunches are taken in a timely manner.

2. Utilizes EPIC Transport Dashboard to dispatch transporters throughout the hospital to ensure

timely response to transportation requests.

3. Identifies ways to improve customer (internal as well as external) satisfaction and makes

recommendations to supervisor. Works with supervisor to solve specific problems either on a oneto-one basis or in groups.

4. Provides child passenger safety education and completes car seat education checklists for all

moms and babies.

5. Ensures that the customer departments are notified of delays, cancellations, and changes in the mode of transportation, as appropriate.

Relays this information to the Transporter in a timely

manner. Works with supervisor to solve specific problems either on a one-to-one basis or in

groups.

6. Cross trained to cover and work the Acute and WISH discharge lounges and communicates with assigned dispatcher of the day when there is a need for additional transport assistance for the Acute and WISH discharge lounges.

7. Safely transports patients via stretcher or wheelchair to departments / areas of PHHS to help

safeguard patients while on the campus. May include the transport of supplies and belongings

during discharges within set standards. Transports critical care patients in unison with the

appropriate clinical staff i.e., transport patient from ICU to Radiology.

8. Works with and communicates effectively with the Care Management and Pharmacy departments

to ensure that discharge prescriptions are expedited, and the patient has the appropriate ride

home. Maintains a positive working relationship with other area of hospital to include nurses,

physicians and other Parkland staff in order to facilitate effective communication.

9. Greets incoming visitors, exchanges information, and takes appropriate standardized action to ensure contacts are made.

Provides direction and assist patients, visitors, and other staff in

getting to the appropriate areas.

10. Understands the importance of and consistently follows emergency code notification processes and procedures through appropriate use of telecommunications system.

11. Maintains files of documents. Posts, dates, and archives information to assure accuracy within the Access database. Completes discharge lounge log intake board for all patients.

Types routine correspondence and reports daily and when requested. Updates the Access database daily with all patient information for the day.

12. Other duties may be required as assigned.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes

recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.

2. Stays abreast of the latest developments, advancements, and trends in the field by attending

seminars / workshops, reading professional journals, actively participating in professional

organizations, and / or maintaining certification or licensure. Integrates knowledge gained into

current work practices.

3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans.

Seeks advice and guidance as needed to ensure proper understanding.

Americans with Disabilities Act (ADA) Essential Functions Worksheet

Physical Requirements A : Do the major activities of the job include any of the following?

Requirement Weight (Lbs) How Often Doing What

Carrying Up to 50 Daily Providing assistance with infant car seat carriers and belongings

Holding Up to 50 Daily Providing assistance with infant car seat carriers and belongings

Pulling Up to 900 Daily Transports of patient up to 500lbs via wheelchair no assistance needed.

Transporting patients 300lbs or more, via stretchers, beds, and gurneys w / assistance. Infant care seat carriers and belongings.

Pushing Up to 900 Daily Transports of patient up to 500lbs via wheelchair no assistance needed.

Transporting patients 300lbs or more, via stretchers, beds, and gurneys w / assistance. Infant care seat carriers and belongings.

Lifting Up to 900 Daily Aiding nursing staff with patients that need assistance.

Physical Requirements B : Do the major activities of the job include any of the following?

Requirement How Long (Hrs / Day) How Often Doing What

Sitting 4 Daily Dispatching, Discharge lounge intake board, emailing reports.

Standing up to 7.5 Daily Transporting, assisting with infant car seat education

Bending 4 Daily Transporting, assisting with infant car seat education

Walking up to 7.5 Daily Transporting, assisting with infant car seat education

Squatting (knees bent, weight on feet) 4 Daily Assisting patients, infant car seat education.

Physical Requirements C : Do the major activities of the job include any of the following?

Requirement How Often Doing What

Filing Daily Paperwork, shift report

Sorting Daily Wheelchair requests

Typing Daily Use of computer-based tracking system, discharge lounge end of day report

Writing (by hand) Daily Maintaining information, taking messages, shift report, discharge lounge intake logs, pharmacy logs

Physical Requirements D : Do the major activities of the job include :

Use Of Yes / No If Yes, Describe Use

Telephone Yes Communicating with others

Equipment or machinery (including medical, office and mechanical etc.) Yes Wheelchairs, stretchers, beds, gurneys, PC, printer / copier, calculator

Physical Requirements E : On what types of surface are the major activities of the job performed?

Level Surface Yes

Slippery Surface No

Sloping Surface No

Unstable Surface No

Uneven Terrain Yes

Other (specify) In and out of all types of vehicles daily.

Physical Requirements F : Does the job require any of the following?

Finger Dexterity Yes

Close Work No

Good Vision Yes

Good Color Vision Yes

Good Hearing Yes

Speaking Yes

Communications Requirements A : What types of communication are required of the job?

Type How Long (Hrs / Day) Doing What

Writing 4 Writing notes, maintaining logs and reports

Speaking 8 Communicating with others

Hearing 8 Communicating with others

Cognitive or Mental Requirements A : What type of cognitive or mental requirements are needed?

Requirement How Long (Hrs / Day)

Reading 7.5

Composing letters and / or reports 7.5

Simple arithmetic (add / subtract / multiply / divide) 4

Working Environment A : Where are the major activities of the job carried out?

Requirement How Long (Hrs / Day)

Indoors 4

At a desk or bench 4

Outdoors 4

Working Environment B : Under what conditions is the job performed?

Requirement How Long (Hrs / Day)

Mechanical hazards 4

Explosive hazards .01

Radiation hazards .01

Chemical hazards 7.5

Blood and / or body fluids .01

Sharps hazards .01

Skin irritants .01

Respiratory irritants .01

Infectious Disease exposure 7.5

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.

As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.