EIS is seeking a Software Support Representative to provide application support to customers that will involve answering complex questions on the function and usage of our products.
The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s).
They will also be responsible for contributing to a knowledge base and supporting user forums. You must have the ability to multi-task and see issues through to resolution.
You will serve as primary support liaison between company and customer.
In this role, you will work closely with the Director of Client Services, and be supported by a great team, in providing exceptional customer service and development support.
What your impact will be
- Operate as a frontline, primary support liaison between EIS and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets
- Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines
- Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives
- Regularly review the database of submitted items and proactively follow up with clients to ensure that their inquiries and / or issues have been satisfactorily resolved
- Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction
- Maximize and maintain current knowledge and awareness of applications and related technologies
- Sound understanding of API and web services technologies and functions
- Email technology troubleshooting
What we are looking for :
- Ability to present Support webinars, both internally to staff as well as to customers via the Web
- Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution
- Ability to interpret requirements, and recommend solutions that best address clients' needs
- Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively
- Strong ability to multi-task and prioritize work effectively
- Exceptional attention to detail and the ability to grasp concepts quickly
- Other duties as assigned by management.
Software Support Representative
EIS is seeking a Software Support Representative to provide application support to customers that will involve answering complex questions on the function and usage of our products. In this role, you will work closely with the Director of Client Services, and be supported by a great team, in providi...
IT Support Specialist - Service Desk
The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status ...
Customer Service Representative
Customer Service Representative. Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. Ensuring customer satisfaction and strive to meet service standards. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, ...
On-site Systems Engineer (End User Support)
Systems Engineer End User Support is responsible for managing the mobile devices, desktops, laptops, and peripheral devices used to support access to and use of Gothenburg Health business and clinical systems. The Systems Engineer End User Support will work with the broader IT and business organiz...
Financial Representative Trainee (Sales) - Omaha, NE
Financial Representative Trainee (Sales) - Omaha, NE. Sales, Early Career Programs, Financial Representative Trainee. Promotion to a Financial Representative with a $36,000 annual base plus monthly sales incentive opportunity after successful completion of licensing and onboarding requirements. Fina...
Desktop Support Specialist
The Desktop Support Specialist will perform technical support duties on networked computer equipment including physical desktop computers, virtual desktops, printers, and mobile devices. Receive and respond to help desk calls from end users in a timely and efficient manner; troubleshoot user desktop...
Customer Service Representative- Part Time
As part of the Insurance Services team, the primary responsibility of the Customer Service Representative is to provide industry-leading, customer-focused service through various touchpoints in the life of a policy. Manage a high volume of inbound and occasionally outbound calls with a focus on cust...
Linux Desktop Support Engineer (Remote - Americas)
The role of a Linux Desktop Support Engineer at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. Linux and Customer Success to build a career with Canonical and support the technical needs of cu...
Desktop Support Technician
Provide support for Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware/software installations and desktop support. Years relevant experience in the IT technical support for deskt...
Customer Service Representative - Driving
Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. Helps customers with parking services and facilitates the expedient flow of traffic through the facility. Must be proactive with strong personal drive and proven ...