PC Help Desk Technician 1

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.

Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

Krones Inc. is an equal opportunity employer.

JOB DESCRIPTION :

The PC Helpdesk Technician resolves internal user problems and ensures correct operation of company computers. Troubleshoots and repairs computer systems, hardware, and computer peripherals.

Maintains parts inventory and logs all service / repair activity. The PC Helpdesk Technician may perform system setups for new hires.

This position provides a variety of duties and responsibilities. Examples include :

1. Answer client's inquiries in person and via telephone concerning systems operation; diagnoses system hardware, software, and operator problems;

and recommends or performs minor remedial actions to correct problems based on knowledge of system operation.

2. Maintain personal computers, both hardware and software, and all PC peripherals such as printers, etc.

3. Deploy hardware and peripheral components, such as monitors, keyboards, printers, and external drives, following installation specifications.

4. Assign specified software packages, such as MS Office products, PDF programs, CAD programs, etc to computer.

5. Instructs user in use of equipment, software, and manuals.

6. Replace defective or alternative software packages. Refer major hardware problems to service providers for correction.

7. Perform any other duties as assigned.

QUALIFICATIONS :

1. Associate degree or equivalent is required.

2. Must have 1-3 years of work experience in PC applications, loading of PC software, and knowledge of personal computers.

3. Must be able to work independently on projects at times and together with IT personnel and / or users with all levels of computer understanding.

4. Must be a team worker with a service-oriented attitude and willingness to treat all end users as customers. High level of interpersonal interaction skills is required.

5. Must be able to perform semi-routine work assignments with established procedures and occasional variation.

6. Frequent problem solving is required.

Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program.

Our benefits program includes a generous health / dental / vision package, and 401(k) program in addition to other benefits.

Please submit your resume.