Associate Account Manager

Location : Palo Alto, CA or San Francisco, CA

Submit your CV and any additional required information after you have read this description by clicking on the application button.

Department : Account Management / Customer Success

RESPONSIBILITIES

• Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.
• Maintain a deep understanding of our product and speak with customers about the most relevant features / functionality for their specific requirements.
• Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts.
• Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells).
• Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes.
• Serve as the voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention.
• Refine segmentation for the Scaled book to inform engagement strategies.
• Renew, process and negotiate contracts.

Eligibility Requirements :

• Bachelor’s degree or similar relevant working experience.
• 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company.
• Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle.
• Excellent project management and organizational skills.
• Data-driven approach to continuously drive additional efficiency.
• Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
• Passion for deeply understanding a product in order to provide solutions for customers.
• Attention to detail and excellent communication skills are a must.
• Passion for travel and focusing on the customer experience.
• High energy, go-getter with fresh ideas who takes the initiative to get things done.

Pay Range : $72,000 $90,000 USD

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.

From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil.

Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.

All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs.

We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1 : 1, or collaborating in a room together.

The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces in the US, Germany, France, Spain, and the UK, among others that feel welcoming and offers perks such as lunches and happy hours to create a strong team environment to help you do your best work.

We operate on a hybrid working model, which we define as three days a week in-office. Please expect this policy for all roles that are tied to an office.

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

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