Customer Service Team Leader

Job Description

Job Description

Interested in mastering the art of team leadership? Join our team and start earning $17.50 per hour!

Clean Express Auto Wash operates under the parent company of Express Wash Concepts, one of the region’s award-winning, fastest-growing companies, can offer you just that! We are more than a car wash and are looking for individuals interested in Growing With Us!

Why Choose Clean Express Auto Wash ? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth.

Join us in our mission to make a difference through the power of cleanliness.

At Clean Express Auto Wash , we're passionate about recognizing the dedication and commitment of our team leads. Here's what you can look forward to :

• Competitive hourly salary, beginning at $17.50
• Commission on profitable Unlimited Wash Club membership sales
• Full-time employees are eligible for monthly incentives based on site performance
• Explore job opportunities for both full-time and part-time positions

Discover the benefits of joining Clean Express Auto Wash :

• Continuous training : Invest in your development with ongoing training.
• Secure future : 401k plan with a company match of up to 4%.
• Unlimited Wash Club Membership : Keep your vehicle looking its best.
• Retail discounts : Enjoy a 50% discount on car care products and accessories.
• Supplied uniforms : Professional appearance with high-quality uniforms.
• Paid vacation : Take well-deserved breaks as outlined in our Employee Manual.
• Educational reimbursement : Up to $2,500 annually to support your ongoing learning and development. (Required to work as a full-time employee)

Essential duties and responsibilities :

As a Team Leader, your role involves supporting the site's facility and operations responsibilities. Contribute to delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards.

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre / post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Job requirements

• Possess a high school diploma or an equivalent certificate, or be currently enrolled.
• Cultivate a positive and present demeanor, demonstrating effective and professional communication with both customers and team members.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.

Work environment and physical demands

• Required to stand and move throughout the site for the entire shift.
• Ability to work on your feet for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25lbs.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.