Senior Desktop Support
About Eleven Recruiting
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing?
We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement.
We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.
And we are looking for a Senior Desktop Support Technician!
RESPONSIBILITIES
- Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone, and walk-up.
- Perform remote and on-site troubleshooting through efficient troubleshooting methodology.
- Test and deploy hardware and software solutions as part of new deployments, break-fix issues, and move-add-change.
- Provide best-in-class white-glove customer service through service management system, email, Teams, phone, and walk-up.
- Proactively reach out to customers about their technology needs and address issues before they occur.
- Follow up with customers to ensure their technology needs are being met and issues are resolved.
- Update and maintain technology knowledge base with customer-facing and internal troubleshooting documentation.
- Track and thoroughly detail technology issues through service management system.
- Identify issues, propose solutions, and test new technologies or process changes.
- Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions.
REQUIREMENTS
- Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems.
- Proven excellence in customer service, interpersonal and customer-facing skills.
- Strong listening and problem-solving skills.
- Provides prompt, clear, and ongoing communication with end users to define clear expectations.
- Experience troubleshooting conference rooms, Zoom / Teams conferencing issues, telephony systems, messaging platforms and collaboration tools.
- Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP.
- Experience with VDI, virtual desktops, imaging workstations, deploying, and troubleshooting break / fix hardware and peripherals.
- Understanding of servers; experience working with / troubleshooting onsite rack, router, switch, etc.
- Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops, and remote connectivity.
- Fluency with Microsoft Office and strong troubleshooting knowledge; O365 / Azure a plus.
- Experience working with a service management system (ServiceNow, Remedy, Jira, etc.).
- Ability to diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely quickly and effectively.
- End user-focused, excellent communication skills, and best-in-class customer support.
PREFERRED CERTIFICATIONS
BSc / BA in IT, Computer Science, or relevant field.
LI-Onsite
LI-CC1
Location : San Francisco, CA
Seniority Level : Mid-Senior
Employment Type : Full Time
Job Function : Information Technology
Salary : $65,000 - $75,000
Senior Desktop Support Lead - Department of Technology (1094)
Senior Desktop Support Lead - Department of Technology (1094). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wi...
Senior Desktop Support Engineer
Job description Infosys is seeking Senior Desktop Support Engineer. Will also consider three years of progressive experience in the specialty in lieu of every year of education• At least 4 years of Information Technology experience• At least 4 years of working experience in Deskside Support• Conduct...
Senior IS Analyst - Front Office Desktop Support
The Front Office Desktop Support team provides technology and functional support to internal clients for issues including hardware, operating systems, desktop/web applications, mobility, conferencing, and printing. Provide desktop support for Franklin Templeton employees, including addressing their ...
Desktop Support Job Training Program
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and g...
Senior IT Support Specialist San Francisco
The compensation range of this position in San Francisco, CA is USD $110,000 - 130,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience. You...
IT Support Engineer
We are looking for an experienced IT Support Engineer, who will resolve technical issues, automate processes, configure A/V and network hardware, and implement security best practices. Successful candidates will have excellent communication skills, attention to detail, and the ability to prioritize ...
Desktop Support Technician/Trainer
Train, support, and supervise a group of consumer trainees with behavioral health conditions to obtain thorough knowledge of computers and information technology, and gain desktop support skills to enable employment in the tech-support field. Hire-Ability’s i-Ability Desktop Technician/Trainer provi...
IT Support Engineer
Okta is looking for an IT Support Engineer - Hardware Lifecycle Specialist to join our Workplace Technologies Support and Services Team. To be successful in this role you will be working with our partners across the business, supporting several key functions, including but not limited to:. Hardware ...
Executive Desktop Support Specialist - ONSITE San Francisco
Our support extends across various platforms, including in-person assistance, phone, and email support, encompassing phone/remote support, desk-side support, break/fix solutions, move/add/change requests, AV support, and more. IT Support Specialist / Executive IT Support - onsite San Francisco. Prio...
Technical Support Specialist
Our great client in Irvine, CA has an immediate opening for a Technical Support Specialist. Strong technical knowledge of computers, networks, systems & the Internet including the ability to:. Support and maintain a LAN/Server. In addition to your technical skills, success will require the follo...