Collections Specialist I

Job Description

Overview

The Credit and Collections team is looking for a Collection Specialist to join the team on a full time basis.

Responsibilities

• Monitor and manage a portfolio of accounts, including delinquent accounts, to ensure timely collections.
• Conduct regular follow-ups with customers via phone / email to recover overdue payments.
• Analyze accounts receivable reports for portfolio to identify potential risks, delinquent accounts and reconciliation needed.
• Run reports regularly to review status of accounts within your portfolio.
• Communicate with customers to negotiate payment plans if necessary.
• Maintain accurate records of customer interactions, payment arrangements and collection efforts in the High Radius system.
• Assist in the development and implementation of collections policies and procedures.
• Support the Collections Management team in achieving departmental goals and objectives.
• Work closely with the accounts receivable team to ensure accurate and timely cash application / adjustment processing.
• Process refund checks.
• Identify and process contract cancellation requests, final demands and third party agency placement recommendations.
• Maintain customer contact information in our High Radius system, phone and email contact information for electronic statement delivery / payment link email delivery.
• Responsible for creating and managing Billing assist tickets via IW54 in our SAP ERP system.

Qualifications

Critical times; month end / quarter end / Fiscal year end - must be available

• Minimum 3 years experience in collections, accounts receivables or related field.
• SAP, ECC, BOBJ and Excel skills preferred
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Attention to detail and strong organizational skills
• Ability to work independently and as part of a team
• Ability to work under pressure to meet deadlines

LI-MD1

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world.

The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace .

The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services ( All Covered ), intelligent information management, managed print services and industrial and commercial print solutions.

Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category.

Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list .

The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series .

Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list .

Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook , YouTube , LinkedIn and Twitter .

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.