Department Manager - Braintree

Key Responsibilities

• A role model who can lead, motivate and inspire the team, building confidence and enthusiasm to deliver excellent store standards and customer service.
• Resilient with a proven ability to lead a team and confident in giving constructive feedback to others.
• Commercially aware with an understanding of local market, key competitors, and how the use of relevant systems and tools can improve option control and drive sales.
• Good planning and organizational skills, prioritizing and working within agreed timescales.
• Ability to effectively manage difficult situations and possess good problem-solving skills.
• Demonstrable experience within Primark having reached Team Manager level or experience in a similar management role, preferably within a high-volume retail environment.
• Effective communication skills in English, both orally and in writing, to provide instruction, coaching, corrective action, and safety instructions.
• Ability to provide amazing customer service in English and monitor the performance of English-speaking colleagues.

Responsibilities

• Develop and motivate a high performing and engaged team.
• Coach and manage your team to deliver an exceptional store environment, colleague and customer experience while driving commercial performance to maximize sales.
• Work with the store management team to create a great place to work by coaching your team with an emphasis on communication and engagement.
• Deliver the colleague experience by motivating and engaging your team with a focus on wellbeing and recognition.
• Provide coaching to team members through daily observation, feedback, support, and recognition.
• Assist with recruitment and onboarding to create a high performing and engaged team.
• Collaborate with Assistant Store Manager and the People & Culture team on Employee Relations matters.
• Carry out performance management activities with your team.
• Communicate and promote Primark’s ethical, environmental and charitable initiative Primark Cares’.
• Support a culture of continuous learning and development with your team.
• Leverage the performance and potential of your team by identifying and improving talent.
• Use available data to gain knowledge of your department’s performance to drive sales and meet targets.
• Manage stock file accuracy in your allocated department.
• Drive product availability in-store with a focus on size and option control.
• Regularly review and manage commercial planning and layouts across your department.
• Support and consult with the Store Manager on resource planning and scheduling.
• Carry out daily task allocation and rosters for Retail Assistants.
• Support colleagues to create commercial and inspiring displays in your department.
• Deliver customer experience according to Primark standards, managing complaints and queries.
• Review your team’s inventory orders and optimize stock levels.
• Manage all pricing in line with the Primark Pricing Principles guide.
• Responsible for the effective layout of your departmental stockroom.
• Assist the Store Manager with the protection of people, property and premises.
• Keyholder responsibility including availability for emergency call outs.
• Collaborate with the store management team to support daily store operations.
• Demonstrate knowledge of The Way We Work’ manual.
• Responsible for managing controllable costs and seeking opportunities for cost savings.
• Support daily operations by adhering to all Primark’s policies and procedures.
• Undertake Operations & EHS Store responsibilities on a rotational basis.
• Responsible for completion of Operations and EHS activities throughout the store.

Company Information :

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

Primark is an international clothing retailer employing over 70,000 colleagues across 16 countries. Founded in Ireland in 1969, Primark aims to provide affordable choices for everyone.

Primark is committed to making sustainable fashion affordable, with initiatives to reduce its impact on the planet and improve the lives of workers.

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