Job Title : Customer Advocacy and Community Manager
Location : REMOTE (San Jose, CA) JOB DESCRIPTION : The Corporate Marketing team is looking for a part-time Customer Advocacy and Community contractor to develop content, moderate the community and support our Customer Advocacy Champions program to increase customer engagement, loyalty adoption, and advocacy.
You will partner with Product Marketing, Customer Success, Sales, Comms and our Creative teams to facilitate the amplification of the voice of the customer.
You will help support future stages of integrated marketing experiences across our entire ecosystem of prospects, customers, and partners.
The ideal candidate should have a customer-first mindset and understand the behaviours, needs, and touchpoints that contribute to successful customer journeys from awareness and consideration through to renewals and advocacy.
This role requires a self-starter mindset to impact growth of our community of brand advocates. As a high-level individual contributor, you will work to support brand objectives and deliver our vision through authentic programs and content
List of Responsibilities / Duties :
- Undertake community and marketing initiatives to help achieve business goals, such as day-to-day community moderation, content development, and advocate recruitment
- Collaborate with design and writing teams to produce high-quality content, including webinars and case studies
- Execute on robust content calendars and production schedules for recurring initiatives and product launches, ensuring content is updated on a regular schedule
- Collaborate with teams across the org to ensure consistent and accurate content messaging
- Understand BILL’s SMB audience and finance leader personas, segments, and verticals
- Stay up-to-date on Community tool, best practices, and competitive activity to best use technology and trends
- Support building a healthy customer advocacy pipeline, recruitment, engagement and request fulfillment process
- Capture pre-interview notes on each customer, their business and how BILL solutions have helped them succeed
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