Creator Search Insight Specialist - Search Operations - Trust & Safety - San Jose

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications.

We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

This role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.

It is possible that this role will be exposed to harmful content as part of the core role / as part of project / in response to escalation requests / by chance.

Responsibilities :

• Responsible for the content ecosystem building through a variety of product operations. Ultimately, driving the related features' user growth, engagement and retention.
• Developing and executing marketing&communication strategy to promote the product feature. Organize different marcom resources, such as ads, PR, webinars, conferences, official accounts.
• Planning and executing on in-site user engagement campaigns, such as campaign mechanism design, budget management, data monitoring and result analysis.
• Responsible for product features moderation. Conduct case evaluations and other product operational duties, including but not limited to delivering evaluation guidelines, evaluation reports, data&product feature insights to drive project success.
• Collaborate with cross-functional teams to explore potential growth opportunities. Actively communicate with internal stakeholders, such as content ops, PM, engineers to ensure project efficiency and get good results.
• Performs other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's Degree or above, at least 2 year's experience in social media or digital industry
• Excellent communication skills, experience in cross-team collaboration, eager to learn
• Knowledge about marketing & product operation, basic understanding of search.
• Experienced in cross-team collaboration, able to push different stakeholders to meet the overall goal.
• Excellent data skills, able to analyse data and provide valuable insights independently.

Preferred Qualifications

• Knowledge about TikTok and search engines, familiarity with social media and video / streaming platforms
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.

This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2

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