Automotive Maintenance Coordinator - Remote

Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets.

With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business.

With a North American fleet of 680,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous.

Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation.

Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

Responsibilities include :

• Provide timely response to orders submitted by phone and email, in an efficient and friendly manner
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services
• Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures
• Contact clients to provide recommendations, explain proposed repair procedures and gain approval
• Make recommendations to internal business partners regarding repair recommendations and cost
• Locate and suggest proper service locations for clients

Equal Opportunity Employer / Disability / Veterans #LI-REMOTE

Qualifications

Minimum Qualifications Include :

• Must be 18 years of age or older
• Must live in Phoenix, AZ area or surrounding Arizona counties
• Must live in the state of Arizona
• Six (6) months of customer service experience required
• Six (6) months of automotive maintenance or repair experience required, experience in a in a lube shop, tire shop, repair facility or dealership preferred
• Degree in Automotive Technology preferred
• ASE (Automotive Service Excellence) certifications preferred
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
• Willing to accept $20.00-$23.00 per hour
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications :

• Executing
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Work from Home (WFH) Requirements :

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms.

Please validate using a speed test tool such as )