Account Manager - Service

RK Company Overview

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

As a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication, and building services.

Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration.

Our exclusive building methodologies, accredited safety standards, and professional execution allow us to turn our customers' greatest concepts into reality.

Position and Responsibilities Overview

• Scope summaries
• Pricing analyzes
• Customer relations
• Client complaint resolution
• Market strategy control
• Client reports

Qualifications

• Identify possible problems / issues and coordinate solutions
• Prepare / oversee accurate scope letters
• Facilitate the transfer of projects to the Service Projects Team
• Ensure that all services provided by RK Service meet customer requirements
• Show demonstrable, regular contact and support to and with assigned customers
• Create scope summaries that clearly define project and maintenance contract pricing and responsibilities
• Explain and define pricing and scope to our clients
• Be the RK Service representative to ensure that there is a clear understanding & transfer of up-to-date information
• Offer solutions and gather information to keep the project and maintenance contract scope clear and within budget
• Gather jobsite information to provide estimating with all relevant data to ensure an accurate bid on all assigned customer projects and maintenance
• Attend job walks in coordination with Service Projects Team
• Indirect supervision
• Requires the use of advanced techniques and knowledge within his / her function
• Applies diversified knowledge of applicable principles and practices to a broad variety of assignments
• Makes decisions independently regarding complexities and methods
• Supervision and guidance related largely to overall objectives, critical issues, new concepts, and policy matters
• Liaison to groups within and outside of his / her organization with responsibility to act independently regarding matters pertaining to his / her function
• College / University graduate preferred with 7 years relevant experience or equivalent combination of skills and experience

Company Benefits

• Comprehensive medical plans with HSA and FSA options for you and your family
• Generous 401(k) plan with immediate company match - 100% vested
• Dental and vision insurance for your well-being
• Short-term and long-term disability plans available after one year
• Company provided life insurance and AD&D with options for supplemental buy-ups
• Enjoy paid time off and holidays
• Get paid weekly for your convenience

Minimum Physical Requirements

• Work outside, inside, and in dusty, noisy and hazardous areas
• Work in high places, tight places, confined spaces and / or other adverse locations
• Climb, balance, squat, kneel and crouch
• Work in all types of weather
• Must have working knowledge of all trade materials and tools
• Ability to lift and carry 51 to 75 lbs. occasionally, and / or 31 to 45 pounds of force frequently, and / or greater than negligible up to 16 to 22 pounds of force constantly to move objects

Why RK is a Great Place to Work

At RK, we take immense pride in our diverse business units, each specializing in delivering exceptional projects, products, and services to our customers.

What sets us apart is our unique ability to integrate these services, providing comprehensive solutions and offering our employees ample opportunities for growth and learning across different businesses.

• RK Mechanical : commercial and industrial plumbing, mechanical, process, and HVAC contracting
• RK Steel : custom fabrication and manufacturing of structural steel and miscellaneous metals for various industries
• RK Electrical : commercial and industrial electrical contracting and service
• RK Water : groundwater dewatering and remediation, facilities water treatment and custom fabrication
• RK Service : commercial and industrial building and maintenance services
• RK Energy : custom fabrication for various industries requiring ASME and modular skidded solutions
• RK Mission Critical : design and manufacturing for off-site constructed modular solutions

RK Industries, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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