Technical Support Engineer II

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities.

If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know : Are you FIS?

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Our team interacts with commercial professionals and implementation teams across the organization, with a focus on partnerships with software platforms needing Payfac as a Service or Payfac offerings.

The team holds a high degree of internal and external relationships specific to the payments industry and across our vast product estate.

The team is a dynamic and motivated group driving business in a high-growth market segment.

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

What you will be doing?

This is a career level professional individual contributor role. Works independently on problems of diverse scope. Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Reports design, reliability, and maintenance problems or bugs to design engineering / software engineering. May be involved in customer installation and training.

Provides support to customer / users where the product is highly technical or sophisticated in nature.

What you will need :

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (e.g., Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Experience with Postman
• Experience with Scripting
• Experience with Database work and solutions
• Hands-on worker

Added bonus if you have :

• Recent work experience in Incident Management
• BS degree in Information Technology, Computer Science, or relevant field

What we offer you :

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you :

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $88,670.

00 - $144,530.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location.

Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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