Technical Support Engineer- On Site Sacramento

Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT! Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in walking the walk of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.

Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

Technical Support Engineer (Premier Resident Engineer) The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in the Sacramento, CA area.

The PRE role requires a broad range of technical, troubleshooting, and planning skills as well as excellent customer communication skills.

The PRE is considered a trusted advisor for the customer during the engagement. The PRE’s role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer’s functional requirements.

Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities : ·Provide full time project support within a large Government Extreme customer in the Sacramento, CA area.

Follow Extreme Premier Services PDIO (Plan / Design / Implement / Operate) implementation methodology. Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation.

Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.·Responsible for creation and maintaining of project documentation during implementation and an on-going deliverable.

• Responsible as a technical lead and trusted advisor to the customer during implementation phases and an on-going team member.
• Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.
• Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.
• Must maintain excellent knowledge on all Extreme product suites : In Particular : Extreme Management Platform : ·ExtremeCloud IQ Site Engine (XIQSE) Wired, Control, Analytics·ExtremeCloud IQ (XIQ) Wireless·ExtremeCloud IQ Controller (XIQC) Wireless Network OS : ·Extreme Fabric Engine·Extreme Switch Engine·Extreme IQ Engine·Must possess situational awareness and ability to proactively escalate any customer issues to the PDM (Premier Delivery Manager), GTAC, Account Team and Management in a timely and cohesive manner.

Requirements : ·Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)·Thorough knowledge and proven experience with implementation and maintenance of the Extreme Campus Fabric solution.

Thorough knowledge and proven experience with implementation and maintenance of the Extreme Management Platform. 1.ExtremeCloud IQ Site Engine (XIQSE) Wired, Control, Analytics2.

ExtremeCloud IQ (XIQ) Wireless3.ExtremeCloud IQ Controller (XIQC) Wireless·Thorough knowledge and proven experience with implementation and maintenance of the Extreme Network OS.

1.Extreme Fabric Engine2.Extreme Switch Engine3.Extreme IQ Engine·Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions.

Hands-on experience using security-related toolsets.·Must have strong skills in troubleshooting and problem resolution in a network environment.

including use of PCAP, WireShark, and some wireless RF Analysis tools Ekahau preferred)·Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.

• Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.

Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must.

• Excellent inter-personal, technical presentation and communications skills.·Proven team player.·Must be self-motivated and have the ability to work with minimal supervision.
• In-depth knowledge of five or more of the following networking technologies : (6 or more years’ experience)·Network Access Control (NAC)·DNS·DHCP·Wireless·IPv4 / v6·Routing Protocols (RIPv2 / v3, OSPFv2 / v3, VRRP, MPLS, BGP, PIM, etc)·Layer2 Switching (, D, ·Desired Skills / Experience : ·Must be a US citizen·BS Degree in Computer Science or related field, or equivalent work experience.
• Network Certifications desired ( CCNA, CISSP, CCIE, CWTS / CWNA, etc.)·ACIS Avaya Fabric Networking SolutionsSalary based on experience $150K plus bonus and benefits
30+ days ago