Technical Support Engineer, Intermed

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.

Our 15, employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over countries.

Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.

Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities Specific Project Focus : Technical Liaison : Assists / Resolves NPI and day-to-day technical problems arise from divisions or customer concerns.

Strengthen Knowledge Base : Works with other Technicians and Engineering members as needed to provide trainings for other technicians and partners.

Customer Satisfaction : Drives initiatives and provides support to our partners (CCC, VOC, SLSC) to improve response / lead time and reduce errors.

Special Projects : Assists NPI and CapEx activities, gains Applications knowledge start with Spectrum analyzer and provides support to the Service Center.

Position Objective : To ensure customer satisfaction for trade & internal customers by providing multi-discipline support, problem resolution, provide specialized or unique solutions, and implementation.

To provides technical leadership to teams, and initiate necessary actions or problem resolution as needed. To provide direct NPI and production support by testing, calibrating, validating and repairing electronic or analytical instruments, products and modules to maintain functionality and accuracy.

Position Responsibilities : Provides technical support, consultation and mentoring to technicians of all levels. Solves complex NPI and technical problems at the service center independently and provides trainings to other technicians Determines the root cause and initiates corrective action resulting in solutions that are cost effective and enhance the process.

Leads or participates in continuous improvement, new product introduction and engineering projects. Researches and recommends new test equipment for improved testing proficiency and cost effectiveness.

Uses advanced software skills and technical expertise to fix, enhance or develop automated calibration procedures. Retains ownership through problem resolution.

This is done verbally or via technical correspondence and may be accomplished by phone or visits to the customer site. Provides leadership and facilitates discussions among service personnel, cross-functional teams and trade customers regarding technical issues or problem resolution.

Interprets customer requirements and potential needs to meet customer satisfaction goal. Makes formal presentations on technical matters to customers, engineering and management.

Complies with Keysight Technologies business direction policies and strategies. Promotes teamwork, safety, ESD compliance and other programs that is conducive to an efficient safe and pleasant work environment.

Qualifications Job Qualification : Requires Associate of Science degree or higher education, specialized in Electronics Technology.

Requires a minimum of 15 years directly related working experience. Highly developed technical or business oriented skill set that can be leveraged cross organizationally.

Requires high degree of independent action and initiative. Possesses excellent troubleshooting skill by staying current on new / emerging technologies applied at Keysight.

Pay Range : USD $65,.00 - USD $,.00 Year Careers Privacy Statement Keysight is an Equal Opportunity Employer. Keysight Technologies Inc.

is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.