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Technical Support Engineer II

VirtualVocations
Santa Clara, California, United States
Full-time

A company is looking for a Technical Support Engineer II to provide product knowledge and technical support to customers.

Key ResponsibilitiesProvide level two technical support for the Deputy ecosystem and related integrationsTriage technical issues, resolve problems independently, and escalate when necessaryDocument actions in tickets to communicate information effectively to customers and internallyRequired Qualifications2+ years of experience in supporting SaaS solutions for international customersExperience with RestAPIs, Javascript, or scriptingBSc Degree or equivalent skill experienceExperience in a cloud environment is an advantageSelf-starter with the ability to learn new technologies quickly

16 days ago
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