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Contact Center Operations Supervisor

VirtualVocations
Alpharetta, Georgia, United States
Full-time

A company is looking for a Supervisor, Contact Center Operations to oversee and guide contact center operational processes.

Key ResponsibilitiesOversees daily operations of contact center teams to ensure customer satisfaction and complianceMonitors interactions, workflow, and metrics to adhere to performance and quality standardsProvides training and coaching to staff while evaluating performance and offering feedback for improvementRequired QualificationsBachelor's degree required4+ years of related experience preferredEquivalent experience may be consideredAbility to prioritize and manage time effectively

5 days ago
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