DISPATCHER II CERTIFIED (DPS #18320)

$17.99 - $27.89 Hourly

$37,422 - $58,003 Annually

This position is a Pay Band 50

Posting Details

The New Mexico State Police Communications Bureau provides 911 dispatching services to New Mexico State Police and various partnering agencies throughout the state.

It provides emergency and non-emergency service response to the citizens and visitors of New Mexico. We have three Communications Centers in Las Vegas, Albuquerque, and Las Cruces, where dispatchers receive, evaluate, and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety.

This position requires Public Safety Telecommunicator (PST) Certification at hire. If you are not currently Certified but are willing to become certified within a year of hire, apply for the Dispatcher II Underfill, Non-Certified (DPS #18320) position currently posted (JOB ID : 147894)

Why does the job exist?

The dispatcher position is a critical communication point for emergency and non-emergency calls. It supports various first responder agencies such as Law Enforcement (LE), Emergency Medical Dispatch (EMD), and the Fire Department (FD) in communicating accurate and timely information.

Being a dispatcher carries a weight of responsibility and dedication that extends beyond the required skills. The work dispatchers do is incredibly challenging and indispensable as the first point of contact when responding to people in need of assistance.

How does it get done?

This position receives emergency and non-emergency calls, understands the caller's needs and prioritizes calls according to urgency and importance.

They operate a multi-channel radio console, computerized telephone system, and teletype equipment to dispatch assistance.

Who are the customers?

This essential work assists New Mexico State Police, other first responders and partnering agencies as well as aids the citizens and visitors of New Mexico.

Ideal Candidate

The Ideal Candidate is empathetic, able to remain calm and composed in emergency situations and will have the following :

• Ability to type rapidly and accurately (must test at 35 WPM or higher)
• Excellent communication skills (listening, verbal and written) with the ability to memorize, retain and accurately recall information
• Can make decisions quickly while prioritizing emergent and non-emergent situations
• Offers consistent quality customer service that includes interacting with the public, answering phones and interacting professionally with law enforcement and first responders
• Can perform multiple activities simultaneously, work with frequent interruptions, maintain confidentiality

Minimum Qualification

High School Diploma or Equivalent and one (1) year police and / or emergency dispatch experience. Substitutions Apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position :

Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience

Education and years of experience must be related to the purpose of the position.

If Minimum Qualification requires a specific number of semester hours in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.

No substitutions apply for semester hours.

Employment Requirements

Prior to being interviewed, applicants will be required to take and pass a typing proficiency test scoring 35 WPM or higher.

Pre employment background check, fingerprints, and drug screening are required and conditional pending results. Continued employment is contingent upon remaining felony free per Section 5.

12.1.1 of the Criminal Justice Information Systems Security Policy. The hired candidate will complete and pass the state's Defensive Driving Course within 6 months of their hire date.

The hired candidate must show Public Safety Telecommunicator (PST) certification within one year of their hire date.

Working Conditions

Work is performed in a 24 / 7 law enforcement setting with exposure to visual / video display terminal (VDD and extensive computer and telephone usage with extended periods of sitting.

Applicants must be able to work a flexible schedule that includes days, evenings, nights, weekends, holidays, and overtime.

Minimal travel may be required.

Supplemental Information

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Agency Contact Information : Stefanie Ortega (505) 548-0955. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.