Student Client Service Representative

Position Details

Position Information

Requisition Number

Stu03915P

Home Org Name

Clinical Sciences

Division Name

College of Veterinary Medicine

Position Title

Student Client Service Representative

Working Title (if different from Position Title)

Job Summary

• Responsible for clerical duties related to veterinary care and treatment
• Processes invoices and payments
• Direct incoming phone calls
• Provide support to veterinary team
• Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals

Hours will include after-hours and weekend shifts.

Why should YOU consider student employment at Auburn University?

• Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
• Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
• Make a difference. Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

Essential Functions

• Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client information and referring veterinarian.
• Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival.
• Appropriately directs clients to areas within the clinic for animal care and continues to ensure client's visit is successful.
• Receives and screens telephone calls to include scheduling appointments.
• Provides information and assistance to callers and / or visitors regarding clinic and hospital procedures and processes.
• Determines appropriate course of action, referral, or response.
• Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment.
• Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
• Discharges clients in a timely and appropriate manner.
• Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client.
• Addresses any past accounts or financial follow-ups.
• Confirms client does not have any further clinical questions.
• Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar's office.
• Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.
• Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.

Minimum Qualifications

Currently enrolled student at Auburn University

Preferred Qualifications

Medical Office Experience

Pay Rate

$10.50 / hour

Work Hours

Up to 20 - Hours will include after-hours and weekend shifts.

City position is located in :

Auburn

State position is located :

Alabama

Posting Detail Information

Posting Date

11 / 01 / 2024

Closing Date

12 / 13 / 2024

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.

The Office of Affirmative Action / Equal Employment Opportunity (AA / EEO ) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community.

Please visit their website to learn more.

Special Instructions to Applicants

Quick Link for Internal Postings

https : / / www.auemployment.com / postings / 49652