Senior Police Communications Operator

Position Summary :

With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education.

Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines.

Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.

Florida Atlantic University is seeking a Senior Police Communications Operator - Boca Raton, FL.

Summary of Responsibilities :

As a first line working supervisor the Senior Police Communications Operator (SPCO) must ensure that the Communications Center is prepared to analyze / handle all emergency situations in a timely, efficient and appropriate manner at all times.

Must direct all the activities of call-takers, dispatchers, trainers, trainees, and training programs.

Must monitor radios and telephones to ensure that Public Communications Operators are in compliance with applicable communication standards while fostering favorable public relations.

Ensure that all supervised personnel are prepared and capable to handle all types of emergencies and / or disasters e.g.

active shooter calls, hurricanes, medicals, receiving / dispatching requests for routine / emergency Law Enforcement services, FCIC / NCIC, etc.

Prepare shift schedules to meet the needs of the Communications Center, approve overtime, scheduled sick time and vacations.

Evaluate employee performance and prepare performance appraisals in a timely manner.

Review end of shift activities with relieving shifts to ensure an accurate exchange of information.

Identify staff development and training needs to ensure that training is completed in a timely manner in accordance with the State of Florida Department of Health-911 Telecommunication's Certification.

Perform FCIC Terminal Agency Coordinator (T.A.C.) responsibilities.

Analyze evolving situations, make accurate judgments and effective decisions under pressure, during emergency situations and take appropriate action.

Performs other duties as required.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers :

Excellent benefit packages including Medical (PPO / HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

State retirement options including tax-deferred annuities and Roth 403(b) plans.

State employees Public Service Loan Forgiveness (PSLF) program -

Flexible work arrangement plans -

Sick Leave Pool Program

Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).

Paid Community Engagement Volunteer Service Day -

Employee Educational Scholarship Program (EESP) for eligible Staff / Faculty - Tuition assistance after 6 months of full-time employment.

For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at

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Minimum Qualifications :

High school diploma or equivalent and three years of appropriate experience required.

A Florida State Certification on the National Crime Information Center (NCIC) Florida Crime Information Center (FCIC) computer system after 6 months of employment required.

Valid Florida driver's license required.

Preferred Qualifications / Skills :

Experience receiving, assessing, and dispatching calls for assistance.

911 Public Safety Telecommunicator certification.

Must possess the following skills in order to handle emergency situations : Communicate effectively, convey assurance, exercise tact and patience in stressful situations, and dispatch emergency personnel.

Ability to master a variety of communications equipment, such as radios, telephones, recording devices and CAD terminals efficiently.

Salary :

$26.82 - $40.22 per hour.

Non-Exempt Support Personnel (SP)

College or Department :

POL : Administrative Support Operations

Location : Boca Raton

Boca Raton

Work Days and Hours :

40 - hour work week, rotating shifts.

Application Deadline :

2024-07-15