Job Description
Job Description
Control Tower Agent
Responsibilities :
Managing Customer Contact :
Being the first point of contact for the customer (in 1 or 2 foreign languages)
Maintaining contact with customers and service providers
Exchanging operational information with customers and relevant colleagues and / or departments
Paying attention to customers' questions, wishes and needs and promoting the operational relationship
Receiving complaints and escalating them to leadership
Providing feedback to customers regarding complaints, after consultation with the manager
Monitoring Operational Progress :
Gathering, checking and updating the progress of operational orders or transport orders with (carriers) data using the transport management system
Processing and maintaining transport data (such as expected time of arrival) in transport management system
Processing changed priorities and correcting disruptions in consultation with supervisor
Identify bottlenecks in the operational process and discuss with supervisor
Managing Administration :
Checking, processing and maintaining customer and transport data(such as expected time of arrival) in the transport management system
Recording (handled) questions, complaints and customer appointments in the information system
Ensuring file formation and archiving
Coding and processing mutations and corrective actions
Generating, arranging and editing data from files and archives
Providing support to Finance Department in solving invoice discrepancies
Performing other duties as assigned
Contribution to Projects :
Making (improvement) proposals to the manager
Participating in projects aimed at improving current matters
Complying with Laws, Regulations, and Procedures :
Adhering to and securing quality and ISO requirements according to agreed procedures and instructions
Job Requirements :
High school diploma or GED equivalent
Knowledge of logistical administrative processes
Experience with quality processes
Competencies and Skills :
Customer-oriented
Accurate
Fluent in English (spoken and written), a foreign language preferred
Strong social and communication skills (spoken and written)
Experience with automated information systems preferred
Experience with MS Office preferred
Control Tower Agent
Being the first point of contact for the customer (in 1 or 2 foreign languages).Maintaining contact with customers and service providers.Exchanging operational information with customers and relevant colleagues and/or departments.Paying attention to customers' questions, wishes and needs and pro...
Control Tower Agent >
Klinkt dit alsof jij de perfecte kandidaat bent voor ons?! Lees verder wat je als Control Tower Agent gaat doen:. ...
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