Director - Data Center Facilities Operations

Job Description

Reporting directly to Fidelity Real Estate Company’s (FREC) Global Head of Engineering, you’ll be responsible for delivering 100% uptime by leading a team of operating engineers responsible for the day-to-day operation of mechanical, electrical, plumbing and fire protection systems at the data center.

You’ll work closely with IT and Security teams to maintain a reliable infrastructure with 100% availability!

Please note that this is a Facilities (MEP focused) role, not an IT role.

Location : Morrisville, NC

The Expertise and Skills You Bring

• 10+ years of leadership experience with Mission-Critical Facilities (MEP) Engineering & Operations.
• Knowledge of Data Center Industry Standards, Best Practices and Uptime Tier Levels.
• Experience managing MEP infrastructure design, testing, and commissioning.
• Experience developing standards, guidelines, and processes to maintain high uptime in mission critical facilities
• Experience managing engineering service delivery through in-house staff and contractors.
• Track record of implementing continuous improvement initiatives to improve energy efficiency and uptime.
• BS in Electrical or Mechanical Engineering, or equivalent experience in relevant roles.
• Data Center certifications like CDCPM, CDCEP, CDCDP a plus.
• PE or MBA a plus.
• Strong knowledge of MEP / FP infrastructure design, commissioning, and operations.
• Ability to optimize engineering systems without sacrificing safety, reliability, and efficiency.
• Ability to concisely present technical concepts to non-technical audience.
• Ability to collaborate with internal and external partners to prepare business cases and budgets.
• Ability to develop life-cycle strategies for engineering systems in a thoughtful manner.
• Excellent vendor and contract management skills to ensure fast response and cost control.
• Ability to work productively in a high-pressure environment with tight deadlines and during emergencies.
• Ability to mentor and develop your team into a well-rounded engineering organization.
• Demonstrated people management skills; specifically in the areas of team leadership, morale, and development to foster positive outcomes and achieve established landmarks.
• Ability to act as an effective teammate or mutual contributor in order to meet common goals or achieve desired outcomes.

The Value You Deliver

• Ensure that all activities necessary to maintain 100% uptime is performed as planned, while ensuring health & safety, security, and compliance.
• Oversee the maintenance of Fidelity's solar farms within North Carolina
• Proactively support the client (IT) needs in a flexible and timely manner. Work collaboratively with multi-functional teams to implement strategies that support the company’s vision.
• Respond to and provide technical support to resolve abnormal operational incidents and determine root causes of failure.
• Track and publish data on downtime-causing incidents or near-misses. Develop, communicate, and implement strategies to prevent recurrence of failures.

Collaborate with other sites to share lessons learned.

• Act as the primary contact for auditors and regulators; Ensure 100% compliance with all internal and external audit requirements.
• Develop operating budget and capital plan. Anticipate future needs for technology and equipment replacement to develop a thoughtful and cost-effective strategy.
• Provide program management support for national / global initiatives as assigned. Ensure consistency in design and implementation across the portfolio.
• Develop arguments for asset preservation and energy upgrades. Present technical topics to a non-technical audience.
• Develop and mentor team members to achieve professional growth. Identify training and development needs, possible career paths for mobility and encourage continuous learning.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.

We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences.

For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Please email us at or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

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