Hotel General Manager

Apply Job Type Full-time Description

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey.

Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.

ALL ROADS LEAD TO YOU...

Nestled atop a 3,700-ft. high mountain, Skyline Lodge is surrounded by 50 magnificent acres of golden conifers and hardwoods in Highlands, NC lies Skyline Lodge.

As the Hotel General Manager at Skyline Lodge you will have 6+ years' experience managing full-service independent boutique hotels.

You will have a passion for creating memorable experiences and engaging the local community.

You’ll look after all aspects of the lodge including front office, housekeeping, rooms, food and beverage. As an ambassador of The Indigo Road, you’ll authentically embrace Internal Hospitality, be a servant leader and authentically love what you do!

MAIN DUTIES

• Set the tone for guest experience by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness
• Oversee, maintain and manage food and service quality
• Assess, implement and manage service standards by ensuring consistency across operational procedures
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
• Create and carry out strategic business objectives that mitigate risk and maximize profit across; recruitment, finance, legal, front office, housekeeping, and restaurant operations (FOH / BOH)
• Forecast financial trends to control labor, COGs, food, and beverage cost
• Partner with Senior Leadership Team to ensure a positive and collaborative environment
• Lead by example and set the tone for health, safety and cleanliness throughout the property

Requirements

WHAT TO EXPECT. IN THE LODGE, RESTAURANT, & ROOMS

• Flexibility : Your schedule may vary (days, nights, weekends, holiday’s) based on seasonality, covers, and hours of operation but in general you can expect to work 55 to 60 hours a week.
• Work Collaboratively : to achieve a one-team one-dream mentality that promotes the hiring, and nurturing of the right people ready to serve our guests, achieve financial goals and create memorable experiences
• Practice Humility & Transparency : to support culture and an ethical environment where everyone feels safe, cared for and inspired
• Act With Integrity : be able and willing to perform all responsibilities of each position in the kitchen when needed. Lead by example and set the tone for health, safety and cleanliness throughout the property
• Enrich Your Community : engage local farms to source and procure fresh and quality product while also educating junior team members, advocating for their growth and development
• Show Compassion and Empathy : listen to your team, be understanding and always provide a humane approach when individually coaching with the intent to inspire everyone to do great things
• Leave a Lasting Impression : provide a sense of home through quality, consistency, and teamwork
• Embrace Positivity : create a welcoming and approachable environment that is solution driven, with a smile
• Have Fun at Work : set the tone by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness

THE PERKS

• Competitive Pay + PTO : Competitive base + Performance based bonus (paid out quarterly) + PTO after 90 days
• Health Insurance : Medical, Dental, Vision, Tele-med, Life, STD, LTD, LAP (Life Assistance Program)
• Retirement Planning : 401K (50% in match up to your first 6% investment), Roth, or both
• Home Loan Program : A zero-interest housing loan program to help you purchase a home.
• Working Advantage : Cost-free employee savings program for electronics, appliances, apparel, cars, flowers, fitness memberships, gift cards, groceries, hotels, movie tickets, rental cars, special events, theme parks, and more!
• Hospitality School Loan Program : A zero-interest hospitality school loan program to help you attend college classes in the hospitality industry
• Employee Discounts : Enjoy discounts while dining in and / or spending the night across 15 restaurant concepts and growing boutique hotel collection
• Maternity / Paternity Leave : 4 weeks PTO

REQUIREMENTS

• 6+ years of successful managing full-service hotels
• Thrive in fast-paced and boutique hotel environments
• Passionate about Internal Hospitality and embrace our core values
• Strong problem resolution skills
• Have exceptional organizational skills and a keen eye for detail
• Effective communication AND collaboration skills and the ability to navigate important conversation

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws.

This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.