Senior Technology Product Manager

Requires in-depth, conceptual and practical knowledge of theories, principles and concepts and applies general knowledge of business and industry practices within technology product management.

Understands key business drivers and builds knowledge of the company, processes and customers. Under a limited level of guidance, responsible for solving moderately complex problems following established policies and procedures.

Responsible for product management and execution of growth plans for a technology product, product family or segment. Contributes to and improves technology products through compiling and evaluating research on online / digital product requirements, identifies enhancements to current features and functionality based on expertise in both marketing / product management and online / digital media.

Interfaces with engineers, designers, suppliers and customers to develop online / digital media product requirements and specifications.

Uses developed analytical skills to contribute to various aspects of the line of business in support of the organization’s goals and market needs which may include marketing strategies, marketing programs and tools, competitive analyses, market assessment, and product planning.

Plans own work, and adjusts efforts to meet goals. Supports the achievement of goals through own personal efforts.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

Essential Duties And Responsibilities

• Delivers all customer and shareholder outcomes, near-term and long-term, for CCH Axcess Audit solution set, including revenues, sales, retention and net promoter score
• Defines and delivers a strategically aligned, compelling customer experience. Works cross-functionally to ensure alignment and delivery of requirements.
• Develops and maintains multi-year roadmaps for assigned products in the solution set, including addition of new solutions as well as harvesting and rationalizing the portfolio.
• Develops business cases to help prioritize investments within the solution set.
• Identifies and tests new product innovation concepts to maintain a healthy solution pipeline
• Conducts market assessment and partners with other functions, including marketing, sales, business development, etc. to quantify market potential.
• Conducts build / buy / partner assessments and makes recommendations.
• Spends time in field with customers and prospects to understand current and future needs.
• Gathers and communicates market, competitor and customer insights, including via direct observation.
• Creates competitive responses, when appropriate.
• Manages business relationships with business partners.
• Develops pricing models for new solutions, including for all product variations and bundles.
• Defines target audiences for marketing messages, and associated value propositions for each audience group for offering groups.
• Works across the organization to ensure product, operational, customer and sales readiness prior to any release or change.
• Tracks and reports on performance for xxx offerings.
• Analyzes performance of solutions to identify and pursue opportunities to enhance customer and shareholder outcomes.

Other Duties

Performs other duties as assigned by supervisor.

Job QualificationsEducation :

Bachelor’s degree from an accredited university, or equivalent experience. Graduate degree in a business-related field preferred, especially MBA.

Experience :

• Minimum 3 years in product management for software products.
• Experience in product management of a complex product portfolio preferred.
• Experience in product management of B2B enterprise software products preferred.

Other Knowledge, Skills, Abilities or Certifications :

• Commercial mindset.
• Business and financial acumen.
• Qualitative and quantitative market research.
• Effective communication verbal and written.
• Influencing.
• Collaboration.
• Planning and prioritization.
• Solution orientation.
• Analyzing and synthesizing information.
• Track record of launching innovative solution through deep customer empathy.
• Commitment to continuous improvement and challenging status quo.
• Ability to effectively pivot between strategic and tactical activities.
• Deliver results in times of opportunities and adversities.
• Nimble, quick to respond and adjust.
• Focus on customer satisfaction and continuous improvement.
• Holds themselves and others accountable.
• Ability to interact, communicate with and influence c-level executives.

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