Do you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day.
We have a sincere drive towards the goal of helping make fire and water damage Like it never even happened !
We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment.
Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership.
Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero !
Primary Responsibilities
- Answering phones and customer intake
- Perform detailed and accurate data entry into the Customer Management system
- Perform collection calls
- Prepare emails and written correspondence
- Create and maintain spreadsheets including Google Sheets and Excel
- Communicate with key stakeholders
- Maintain accurate documentation of communications and transactions
- Assist other departments as needed
- Work off aging report
- Work with clients to resolve issues with accounts
Qualifications
- 1+ year(s) of administrative or office-related experience
- Experience in service industry environment a plus
- Possess polite, confident, and excellent customer service skills, including listening and questioning skills
- Excellent organizational skills and strong attention to detail
- Capability to work in a fast-paced, team-oriented office environment
- Proficient in Google Sheets and Google documents
- Minimum of HSD / GED
- Able to successfully complete a background check subject to applicable law
Hours
- 40 hours / week, flexible to work overtime when required
- 8 : 30 am to 5 : 00 pm
Pay Rate
Competitive pay based on experience
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.
SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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