Job Description :
We are seeking an IT Support Specialist in Irving, TX. The IT Support position is a crucial role within our organization, responsible for providing technical assistance and resolving software and hardware issues for our employees.
As an IT Support specialist, you will be the first point of contact for troubleshooting problems, ensuring timely and efficient resolutions to maintain productivity.
Your exceptional communication skills and technical expertise will contribute to the smooth operation of our technology infrastructure, promoting a positive user experience.
Responsibilities
- Solid understanding of Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), Microsoft Suite, O, etc.
- Provide technical support and assistance to end users regarding software, hardware, and network-related issues, both in person and remotely.
- Install, configure, and troubleshoot desktop and laptop systems, printers, scanners, and other peripheral devices.
- Diagnose and resolve software and hardware problems, including operating system issues, application errors, and connectivity problems.
- Collaborate with the IT team to maintain inventory records, track hardware, and software assets, and assist with software license management.
- VMware experience would be a plus.
- Basic experience with Active Directory.
- Basic Networking knowledge.
- Multitasking and strong problem-solving skills are essential.
- The schedule is between AM and PM with staggered work hours with morning and evening shifts within that timeframe.
- Some customer service experience
- Intermediate + technical skills
- Available for in-office commuting
- Ability to lift and move equipment if needed
Our benefits package includes :
- Comprehensive medical benefits
- Competitive pay, (k)
- Retirement plan and much more!
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