Community Donation Manager

Savers Value Village Community Donation Manager Warwick, Rhode Island Apply Now

As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature.

We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.

We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services.

Take the next step in your career now, scroll down to read the full role description and make your application.

What you can expect :

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you’ll be working on :

Accountable for the overall management and direction of the processes associated with the day-to-day functions of the Community Donation Center to make Savers the donation center of choice.

Upholds company standards, regulations, and laws throughout all donor areas of the store (inside and outside), remaining aware of donor needs and monitoring and ensuring fast, friendly, and respectful service at point of donation.

Responsible for promoting brand awareness in their community and developing relationships with and inspiring local organizations to partner with Savers.

Manages a team of Community Donation Center Ambassadors.

Donation Center Operations :

• Ensures CDC is organized, clean, safe, and welcoming; ensures donation flow, storage, and staging are always maintained.
• Partners with the Production Manager / Store Manager to manage donation flow from the CDC into the production room.
• Engages with customers and donors to actively promote Savers’ brand both in the store and in the community.
• Ensures donations are accurately weighed by classification and accounted for.
• Plans, tracks, and measures donation goals and results.
• Uses the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately.
• Utilizes, in accordance with Savers standards, branded sign packages and all other company-approved materials that promote the Savers brand.
• Leverages Voice of the Customer Program to improve donor satisfaction.
• Performs the duties of the CDC Ambassador as required.

Leadership and Development :

• Leads, directs, and supervises the work of CDC Ambassadors.
• Plans staffing needs; recruits, selects, and trains new CDC Ambassadors.
• Regularly interacts, trains, coaches, and counsels the CDC Ambassadors.
• Develops a culture of genuine appreciation for donors and donations at the CDC.
• Identifies and develops high potential team members for supervisory and management positions.

Donor Service :

• Delivers a positive and unforgettable donor experience by training, coaching, and role-modeling donor service expectations.
• Continuously assesses the donor areas to ensure that standards are met.
• Actively engages with the donor by seeking firsthand feedback to make improvements.

What you have :

• Excellent presentation skills.
• Mathematical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess and coach the work of others.
• Proficient in all Microsoft Office applications.

Minimum Required Education, Training and Experience :

High School diploma : post-Secondary degree / diploma preferred.

Physical Requirements :

Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs.

FLSA : Non-Exempt

Travel : Will periodically need to drive to meetings or other stores for business purposes.

Location : 24 Universal Blvd, Warwick, RI 02886

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