Description
Scope of Position
The Barista is responsible for ensuring guest satisfaction by mixing and serving beverages for guests and filling orders.
He / she will provide guests with efficient, accurate and courteous service according to Starbucks & JW Marriott Turnberry Miami Resort & Spa standards.
Position Requirements
- Professional demeanor appropriate for a luxury environment.
- Able to handle a multitude of tasks in an ever-changing environment.
- Demonstrated ability to implement standards / procedures and sequence of service consistently.
Responsibilities
- Prepare beverages to customer specifications.
- Make appropriate suggestion of food and beverages (employ suggestive selling and up selling technique).
- Offer customer demonstrations and samples using brewing equipment.
- Maintain clean and organized workspace.
- Follow health, safety and sanitation guidelines for all products.
- Follow store policy and procedures for operational flow at each station.
- Follow standards for merchandising, stocking, rotating and storing products.
- Follow cash handling procedures and cash register policies.
- Contribute to store goals for increasing sales and improving profits.
- Perform any other reasonable duties as required by management.
Education
High school diploma or GED.
Skills and Abilities
- Ability to communicate in the English language. Second language is a plus.
- Ability to work flexible schedules including holidays and weekends.
- Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
Physical Requirements
- Able to work in a fast paced environment.
- Must be able to work in a fast paced environment, be physically fit in order to lift, pull and push items up to 50 pounds.
- Requires standing / walking / reaching and bending throughout shift.
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