Call Recording & Speech Analytics Software Engineer

Genesis10 is currently seeking an Application Programmer with our client in the financial industry located in Charlotte, NC, Plano, TX and Pennington, NJ.

This is a 12 + month contract position.

Responsibilities :

• Responsible for implementation of call recording and speech analytics solutions for the client
• Responsible for debugging issues and providing post production support until any solution delivered is stable and formally transitioned to the L2 and L3 production support teams
• Establish the technical estimate of the work effort that is then passed to Project manager
• Work with Project management to define the tasks for the project managers to incorporate into the project plan
• Assist Project management in defining the implementation timeline that is matching development capabilities
• Coordinate activities with vendor partners
• Complete configuration changes to the system
• Complete unit testing of the solution implemented
• Coordinate and / or conducts limited load testing of the application components as needed
• Development smoke tests the application after deployment before passing to QA testers
• Respond to technical / system issues questions from QA testers
• Participate in Performance Testing and Engineering
• Support product until it goes live and then formally provides a hand off to L2 and L3 teams
• Develop and implement a means of monitoring the application working with L2 and L3 teams (the requirements to monitor should be taken into account during the system design)

Requirements :

• 5+ years significant hands on technical experience in engineering and implementing call recording and speech analytics solutions
• Quickly adaptable to learn new systems, technologies, and business knowledge
• Satisfactory technical writing skills, ability to create and maintain project and product documentation
• Excellent analytical and communication skills
• Strong foundation of programming fundamentals
• Understanding of computer networking concepts and SQL
• Strong knowledge of software installation and distribution technologies and methodologies
• Experience with deploying and integrating through formal productive delivery channels, release concepts
• Ability to work independently, taking initiative, displaying self motivation and dedication
• Ability to work in a team environment with a consistent process oriented methodology
• NICE Platform Suite- Call recording and Analytics
• Understanding / experience with web application communication protocols - SOAP, HTTP, XML etc.
• Basic knowledge of SQL
• Working knowledge of application setup, support, and configuration
• Expert knowledge of Windows operating systems with hands on experience in Windows .net platform

Desired skills :

Knowledge of Banking Systems and Applications

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10 :

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states / municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available
30+ days ago