IT Help Desk Support Admin

IT Help Desk Support Admin

Location :

Mason, Ohio, United States

job-location.job-location-inline display : inline;

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.

Through our Rise talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.

We're a global company with problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

Under general direction, provide technical support to the organization's internal users of computer applications and hardware (e.

g., PCs, servers, mainframes)Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call centerCollaborates with network services, software systems engineering and / or application development in order to restore service and / or identify problemsDiagnoses, identifies, isolates, and analyzes problems utilizing historical database recordsMaintains a troubleshooting tracking log ensuring timely resolution of problems

How we live our culture

Our culture is at the center of what we do, and more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.

Whether you are an individual contributor or you lead a large team, each of us leads.

What Benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include :

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion

We value different backgrounds, experiences, and voices, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.

We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

• buttontext4761d42edad014f3 a border : 1px solid transparent; .buttontext4761d42edad014f3 a : focus border : 1px dashed #0084d5 !important;
• outline : none !important;

ABOUT SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions.

With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

• buttontext99a1ccec2082022f a border : 1px solid transparent; .buttontext99a1ccec2082022f a : focus border : 1px dashed #0084d5 !important;
• outline : none !important;

SPX TOTAL REWARDS

At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition.

These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results.

Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals.

SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

• buttontext699f9cbe500b7b81 a border : 1px solid transparent; .buttontext699f9cbe500b7b81 a : focus border : 1px dashed #0084d5 !important;
• outline : none !important;

OUR VALUES

• Integrity
• Accountability
• Excellence
• Teamwork
• Results

At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions.

We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential.

We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically.

Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

• buttontext008079bcfe4a485f a border : 1px solid transparent; .buttontext008079bcfe4a485f a : focus border : 1px dashed #0084d5 !important;
• outline : none !important;

WORKING AT SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace.

We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.