Responsible for daily supervision of the work and performance of case representatives and case representative supervisors.
This may include training of case representatives, assignment of cases, directing or guiding case prioritization, providing policy guidance or interpretations, assessing compliance with policies and requirements, evaluating case representative performance and leading the hiring process for case representatives.
Evaluates progress in meeting metrics on an ongoing basis. Devise reporting process and prepare and provide program progress reports to management.
This includes handling case management issues that are impacting performance by conveying, confirming, and tracking applicants’ status.
Develops and provides ongoing improvements to the policies and procedures of the disaster recovery program. Conducts quality assurance checks for quality control performed on the project and track the timely completion of the quality control work being performed.
Assesses and addresses issues in the quality control process. Performs other duties as required. Manages complex cases or assist case representatives with case load.
Manager, Disaster Recovery Representatives
This may include training of case representatives, assignment of cases, directing or guiding case prioritization, providing policy guidance or interpretations, assessing compliance with policies and requirements, evaluating case representative performance and leading the hiring process for case repr...
Regional Program Manager - Disaster Recovery
In this role, the selected candidate will market Tetra Tech disaster recovery program management and consulting services to other businesses in the disaster recovery space and federal government clients and provide routine follow-up to ensure that projects are meeting client expectations. Are you re...
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Currently, Hill is seeking a Project Manager for its Community Development Block Grant-Disaster Recovery (CDBG-DR) market for an Orange County-based client. The Project Manager is expected to be on-site. The Project Manager must have experience with CDBG-DR programs including regulations, compliance...
Project Hire/Internal Assignment Lead Technical Project Manager
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IT Disaster Recovery Consultant
The IT Disaster Recovery Consultant will be responsible for supporting the efforts of the First Horizon Business Resilience department, including crisis management, business continuity and disaster recovery initiatives. The candidate will primarily be responsible for the development, maintenance, im...
AT&T Customer Service Representative
We are proud to say our AT&T Customer Service Representative team delivers the best in class customer experience 100% of the time. Our AT&T Customer Service Representative team thinks big and dreams even bigger. AT&T Customer Service Representative Responsibilities: . Qualifications...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Over-Night Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative
FASTSIGNS #171001 is hiring for a Customer Service Representative to join our team!. A Successful FASTSIGNS Customer Service Representative Will:. Ideal Qualifications for FASTSIGNS Customer Service Representative:. Be the initial contact with current as well as prospective customers in our FASTSIGN...
Project Manager Multi-Family - Wood Frame
Attend all project-related meetings with Owners and Field staff; Report any issues to the Senior Project Manager/Project Executive/Vice President in a timely manner. The Project Manager is responsible for managing the schedule, budget, quality, and safety of a Project in partnership with the Superin...